Required Skills & Experience
- 1+ years of experience in Technical Support, Product Support, or a similar customer-facing support role within a B2B SaaS environment.
- Strong experience troubleshooting, investigating, and resolving complex technical issues.
- Excellent verbal and written communication skills in English.
- Proven ability to effectively manage and prioritize multiple high-priority incidents in a fast-paced, dynamic environment.
- Experience supporting enterprise customers and handling business-critical applications.
- Self-driven, proactive, and customer-focused mindset with a strong passion for problem-solving, continuous learning, and delivering exceptional customer outcomes.
Preferred Qualifications
- Bachelor's degree in Information Technology, Engineering, Business Analytics, Computer Science, or a related field; equivalent practical experience will also be considered.
- Hands-on experience with support and monitoring tools such as ServiceNow, Salesforce, Grafana, and Jira.
- Familiarity with ticket management processes, incident resolution, and customer support best practices.
