Business Process Analysis, Salesforce, Diagramming tools, Database modelling, Functional solution design, Stakeholder facilitation

Requirements Analysis, Agile, Application Design, Salesforce

Salesforce Configuration, Agile Methodology, Salesforce Administrator Exam CRT101, configuration customization and integration of Salesforce, Salesforce Certified Business Analyst, software product development life cycles, Salesforce solutions

Uat, Requirements Gathering Management, Functional Non-Functional Requirements, Salesforce Sales Cloud, Tele-Sales Telesales Processes, Process Mapping, CTI Computer Telephony Integration, User Stories Acceptance Criteria, Stakeholder Management, Business Analysis, Agile Delivery

Salesforce Configuration, Data Integration, Salesforce, Salesforce Sales Cloud, Salesforce data model, Salesforce reports and dashboards

Salesforce Crm, Agile Methodology, Requirements Gathering, User Training, System Integration, Data Analysis, Project Management, Business Analysis, Stakeholder Engagement, Process Mapping