Servicenow, Celonis, Operational Analytics, Service Quality Metrics, Performance Reporting

Routing Logistics software, Data Analysis, Geo-fencing, Performance Analysis, Route Planning, Reporting

Genesys, Amazon Connect, predictive service insights, ServiceNow CSM, intelligent routing, case summarization, agent assist, Salesforce Service Cloud, Analytics, AI-enabled service use cases, AI automation, Microsoft Dynamics 365 Customer Service, Nice, CRM service platforms, digital workflow tools, virtual agents

Servicenow, Cloud, It Services, Digital Transformation, Ai

SAP, Uipath, Service Cloud, Salesforce, Ecommerce, Celonis

Servicenow, Jira, Confluence, Automation Frameworks, Dynatrace, Splunk, Rest Apis, Cyberark, Python, Workflow orchestration tools, Middleware technologies, Integration with ServiceNow, Observability tools

Servicenow, Prince2, Jira, Agile, Scrum, Cross-Regional Coordination, Transition and Program Management, Risk and Issue Management, Communication and Problem-Solving, Stakeholder Engagement, Change Enablement, Pmp, Analytical Thinking, Requirements project program SDLC Agile delivery management or release readiness skills

Servicenow, Jira, Incident Management, Incident Management, Siem, NOC operations, Monitoring and Event Management, escalation protocols, Sla Management, SOC operations, change and configuration control, ITIL 4 practices, security incident classification, EDR alert triage, Service Desk operations