Program Manager - APAC

Talent500 is hiring for one of its clients.

About Brink's:

Brink's is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink's is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink's, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink's is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink's Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company's global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink's operating model.

Business Unit Description:

This role sits within HR Operations, a team that plays a key role in supporting Brink's global workforce and advancing enterprise HR priorities.

The function is responsible for delivering efficient, scalable HR services and ensuring consistent execution of core people processes, partnering across global HR, Centers of Excellence, and business leaders to deliver seamless employee experiences and reliable HR operations at scale.

As part of Brink's global operating model, the team helps drive consistency, efficiency, and service excellence, enabling the business to operate more effectively and support employees across the full lifecycle.

What You'll Be Doing (Position Summary):

The Program Manager, APAC will lead and coordinate regional GSS transitions, ensuring consistent execution, governance, and stabilization of operations as markets migrate into GSS hubs. Support transition pipeline delivery during and after the GSS program.

This role is designed for someone who can bring structure, clarity, and execution discipline to technology delivery. The role will partner with business and IT stakeholders to translate needs into actionable plans, manage delivery quality, and help ensure solutions are released with the right level of readiness, control, and user alignment.

Work Environment:

At Brink's, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You'll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

• Transition Planning: Develop detailed transition strategies and plans, incorporating tasks, timelines, dependencies, resource allocations, and phased approach for multi-tower/in-region transitions.
• Stakeholder Management: Engage and align regional stakeholders, ensuring buy-in and effective communication throughout the transition. Host regular meetings to address issues, risks, and progress updates.
• Risk and Impact Assessment: Proactively identify risks and dependencies (process, people, technology), assess their impact, and design mitigation plans. Track and resolve transition-related issues efficiently.
• Project Leadership: Lead cross-functional project teams, including Functional SMEs, Project Managers, and external vendors; coordinate between source and target teams to ensure smooth handover and operational readiness.
• Change Management: Facilitate adoption of new processes, systems, or delivery models, offering training, support, and communication for impacted teams. Drive change management activities to maximize employee engagement and minimize service disruption.
• Quality Assurance & Governance: Oversee transition documentation, quality checkpoints, service acceptance criteria, and success metrics. Ensure adherence to regulatory standards, client requirements, and best practices like ITIL.
• Budget & Cost Management: Administer transition budgets, forecast spend and savings and optimize resource deployment to control costs.
• Reporting & Continuous Improvement: Provide transparent reporting on transition status, KPIs, lessons learned. Encourage a culture of continuous improvement and process standardization for future transitions.

Experience:

• 7+ years experience in transition/project/change management within shared services or outsourcing environments.
• Advanced skills in stakeholder engagement, project and program management, risk management, and process analysis.
• Strong leadership, team management, and communication abilities.
• Analytical mindset, organizational agility, and proven ability to motivate teams through uncertainty.
• Deep understanding of service management frameworks, e.g., ITIL, as well as Lean/Six Sigma methodologies preferred.
• Bachelor's degree in Finance, Information Systems, Business, Project Management, or related field.

Who You Are (Skills / Qualifications):

Must Have Skills:

• Transition and Program Management
• Risk and Issue Management
• Stakeholder Engagement
• Change Enablement
• Analytical Thinking
• Cross-Regional Coordination
• Communication and Problem-Solving
• Requirements, project/program, SDLC, Agile, delivery management, or release readiness skills.
• Strong coordination, facilitation, risk management, stakeholder alignment, and follow-through capability.
• Strong analytical thinking and problem-solving capability.
• Clear written and verbal communication with the ability to tailor messages to different audiences.
• Strong collaboration skills and ability to work effectively across functions, regions, and time zones.

Good to Have Skills:

• PMP, PRINCE2, Agile/Scrum, Jira, or ServiceNow experience.
• Experience supporting multi-country or enterprise-wide technology implementations.
• Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
• Exposure to global transformation, operating model change, transition, or service modernization initiatives.
• Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
• Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates.

What Brink's Offers:

At Brink's, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

• Competitive compensation and performance-based incentives
• Comprehensive benefits and wellbeing support programs
• Opportunities for career progression and continuous learning
• Exposure to global teams and large-scale transformation initiatives
• A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink's and its affiliates as described in the Candidate Privacy Statement.