Requirements Gathering, Excel, Process Mapping, Fit-Gap analysis, Powerpoint, Business Analysis, documentation development

Requirements Gathering, Excel, Process Mapping, Fit-Gap analysis, Powerpoint, Business Analysis, documentation development

Microsoft Office, Excel, Powerpoint, Digital tools and platforms

coordinate and communicate effectively, Building Construction Management, Architecture, Progress Monitoring, Cost Management, Quality Management, Procurement and Construction Management, Contract Deliverables, scope definition, Lead Project Teams, system performance, Engineering, Project Evaluation, Developing Client Business, Project Management Professional, Issue Resolution, Project Planning

Power Bi, Tableau, Procurement, BI Dashboards, AI Tool Suite, Process Management, Business Operations, Data Analysis, Process Improvement

crm integration , Ivr, Requirements Gathering, Amazon Connect, Contact centre operations, Stakeholder Management, AI-enabled customer service solutions, Salesforce Service Cloud, Omni-channel customer service platforms, Call Routing, Agile product delivery, Telephony systems

Project Management, Microsoft Powerpoint

Tableau, Excel, Word, Powerpoint, Sales Force, Microsoft Office Suite

Amazon Web Services, Cybersecurity, IT General Controls, Microsoft Azure, Excel, Cism, Sap Erp, project management, Powerpoint, IT audit methodologies, Cisa, Ms Word, IT infrastructure security, technology risk management guidelines, Data Analytics tools, GTAG, COSO, Cobit, Cissp

crm integration , Ivr, Requirements Gathering, Amazon Connect, Contact centre operations, Stakeholder Management, AI-enabled customer service solutions, Salesforce Service Cloud, Omni-channel customer service platforms, Call Routing, Agile product delivery, Telephony systems