Exchange, Voice route, Root Cause Analysis, Microsoft Teams architecture, Teams Admin center, Licensing knowledge, Direct Routing, Dial plan, SIP RTP ICE protocols, Advanced troubleshooting using logs and traces, Log analysis and troubleshooting tools, Teams policies, Entra, PMP PowerShell commands, PSTN usages, Operator Connect

Operating Systems, Debugging Tools, Log Analysis, Atocha, service logs, generative AI applications, technical root cause analysis, IntelliOps, First Responder Agent, prompt engineering for large language models, TARS, AI-powered monitoring tools, LLM trace, AWS networks, APD, code-level understanding

Batch Monitoring, Linux, Shell Scripting, Incident Management, JIRA, Oracle, UNIX, Sql, Job Scheduling, Treasury Application Production Support, Remedy

PowerShell, Debugging, Bash, Log Analysis, Python, Production Support, real-time data distribution systems TREP RTDS, diagnosis and root cause analysis, Troubleshooting, time-series databases, Refinitiv SLang

Incident Management, Advanced Sql, Etl, MDM

remote troubleshooting , Microsoft Windows Server, DHCP, Unix, Dns, System Administration, Support Tools, Linux, Network Administration, DDI solutions, Infoblox products, enterprise infrastructure support

Sharepoint Online, PowerShell, Intune, Exchange Online, Microsoft 365, Python, Mac Os, Active Directory, OneDrive, Microsoft Defender, Teams, Microsoft Entra

Aspice, CodeBeamer, Microsoft Office, Databases, Microsoft Tools, requirements management tools

Windows OS, Hardware Troubleshooting, Networking Basics, Vpn Configuration, Microsoft Office, Customer Service