System Monitoring Tools, incident management processes, SAP Concur, problem-solving abilities, business process workflows

Application Support, Saas, Scripting, Sql, Case Management, Knowledge Base, defect escalation management

Servicenow, change management, Jira, Sso, Figma, Shell, Slack, Rest Apis, Python, Gmail, logs monitoring tools, ITIL practices, Meet, TextExpander, Adobe Suite, Lucid Suite, webhooks, Google Workspace Admin Console, Drive, API integrations, system diagnostics

Problem Management, Incident Management, Shell Scripting, Sql, Linux