Functional Skills And Experiences
- Experience leading technical support teams
- At least 3+ years experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Experienced in Problem and Incident Management
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred.
Technical Skills And Experiences
- Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB
- Good knowledge on Shell Scripting
- Good Knowledge with Hand's on experience on Linux Operating system
- Web technologies & Networking Basics
- Apache
- Tomcat
- Web services
- DNS
- DHCP
- WWW
- ROUTER
- IP Classes
- Firewall
