Servicenow, Microsoft Office, Jira, ticketing helpdesk tools, zendesk, Remedy

Javascript, Apis, CSS, Waterfall, Agile, Xml, Scrum, JIRA, HTML, zendesk

Microsoft Office, Excel, Customer Relationship Management software, Sales Force, Word

Sql, Power Bi, Ms Office, CRM, zendesk

Microsoft Office, Collaboration and marketing skills, Interpersonal Communication Skills, Advanced analytical skills, Problem Solving

Microsoft Office, Communication scripts, Basic Computer Skills

ticketing systems , SLA, Salesforce, customer service platforms, FCR, customer service KPIs, zendesk, Live Chat environment, CSAT, AHT, Freshdesk

Microsoft Office, Customer Experience, Communication Skills