Customer Service Representatives CSRs at CDK Global are expected to uphold the standards of the company, exhibit professionalism at all times, in language and deed. CSRs will professionally represent our clients, the dealerships, while handling calls, chats, emails, or other forms of communication. The successful CSR will be able to accept ownership for effectively fulfilling the purpose of their assigned campaigns, satisfying the client's expectations being the basis of every decision and act. As such, CSRs are expected to be self-sufficient, self-disciplined, and maintain a high regard for personal accountability. CSRs will be held accountable for their results.
Responsibilities Essential Functions
- Be reliable for work by showing up on time before shift begins and work 100% of the scheduled shift
- Be prepared for work-Have everything needed to start work on time and do a good job
- Be knowledgeable and adhere to policies and procedures outlined in the employee handbook and training manuals, in addition to anything newly introduced by the CXC management team.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Follow all call guidelines in order to keep the company compliant with FCC rules and regulations, as well as meet the client expectations
- Identify customers needs, clarify information, building leverage, and provide solutions for the customer
- Seize opportunities to fulfil the purpose of the products when they arise
- Build sustainable peer/team work relationships and engage customers by making the extra effort to build rapport and trust
- Meet personal/team qualitative and quantitative targets
- Frequently attend Training to improve knowledge, performance level, and skills capacity
- Provide relevant and detailed communication to the dealership
- Consistently maintain a volume of work in relation to the volume required for proficient job performance by making the most out of every lead
- Comply with all product performance expectations and call/chat guidelines
- Input data as trained and in accordance with policy and/or guidelines
- Accept feedback, coaching or instruction that is given and apply it immediately. Ask questions for clarification if feedback, coaching or instruction received is unclear
- Maintain the highest level of communication accuracy and personal integrity
- Positive and professional day to day communication with peers, Team Leaders and management
Required Job Skills Qualifications
- Bachelor of Business Administration (BBA)/ Bachelor of Science(B.Sc.)/Bachelor of Commerce(B.Com) or equivalent.
- Strong verbal and written communication skills
- Outgoing, positive attitude
Preferred Skills Qualifications
- Efficient in Microsoft Office
- Basic computer skills and the ability to navigate through assigned computer programs and take notes while speaking with phone prospects
- Should be willing to work from office 5 days/week in 24/7 (Rotational) Shift Timings. This will be purely evening shifts.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.
If interested , share your updated resume [Confidential Information] , whatsapp: 8886600758
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