Brand: Mood Society (moodsociety.in)

Location: Malad West, Mumbai

Type: Full-time

Workplace: Near Inorbit Mall, Malad

Experience: 6 months to 2 years preferred | Strong freshers with e-commerce exposure may apply

About the Role

We are looking for a sharp, hands-on D2C E-Commerce Operations Associate who wants to understand what really happens behind the scenes of a growing online brand.

This is not a desk-only coordination role.

You will work across inventory, vendors, order fulfilment, Shopify, marketplaces, courier partners, packaging, dispatches, and customer experience. Some days you will be updating stock. Some days you will be chasing delivery aggregators. Some days you may be packing orders yourself to make sure the branding material, product presentation, and unboxing experience are exactly right.

We are a young startup with a small team, so we want someone who does not think in this is not my job mode. We want someone who can own the backend of the business like it is their own brand.

If you are excited by D2C, love solving messy operational problems, and want to grow with a brand from the inside, this role is for you.

What You'll Be Working On

Order Fulfilment & Dispatch

You will help manage daily order processing, packing, labelling, shipment creation, and dispatch coordination.

The goal is simple: every customer should receive the right product, in the right packaging, with the right brand experience.

Inventory & Stock Management

You will track stock movement, update inventory records, coordinate replenishments, and help avoid stock-outs or overstocking.

You should be comfortable working with sheets, numbers, product counts, and daily operational tracking.

Shopify & Marketplace Operations

You will work on backend updates across Shopify, the website, and marketplaces like Amazon, Flipkart, or other e-commerce platforms.

This may include stock updates, order status checks, listing support, product information updates, and marketplace coordination.

Vendor & Purchase Coordination

You will coordinate with vendors, printers, suppliers, packaging partners, and production teams to make sure material comes in on time and as expected.

Basic negotiation, follow-ups, and strong communication will be part of the role.

Logistics & Courier Escalations

You will work with courier and logistics partners for pickups, delivery delays, NDRs, RTOs, lost shipments, and customer delivery updates.

Basically, when a courier partner says it will be done, you should know how to make sure it actually gets done.

Packaging & Customer Experience

You will help ensure that every order goes out with the right packaging, inserts, branding material, and product quality checks.

For us, fulfilment is not just dispatch. It is part of the customer's brand experience.

Who We're Looking For

You may be a good fit if you:

Have some understanding of e-commerce, D2C, Shopify, marketplaces, inventory, or logistics
Are highly organized and do not need to be reminded ten times
Can manage multiple moving parts without panicking
Are comfortable with spreadsheets, stock counts, order dashboards, and daily checklists
Communicate clearly with vendors, courier teams, and internal team members
Have a bias for action and can solve problems without waiting for perfect instructions
Are detail-oriented enough to notice if one insert, label, SKU, or packaging element is wrong
Are excited to work in a startup environment where things move fast and systems are built as we grow

This Role Is Great For Someone Who Wants To

Build real experience in the D2C and e-commerce space
Understand how online brands manage inventory, fulfilment, vendors, marketplaces, and customer experience
Work closely with founders and learn how a digital-first brand operates
Take ownership early instead of being stuck in a narrow role
Grow into a larger operations, marketplace, or supply-chain role as the brand scales

This Role Is Not For You If

You want a purely desk-based job
You are uncomfortable handling packing, checking products, or getting involved in ground-level operations
You do not like follow-ups, coordination, or solving daily operational issues
You need a large corporate structure to tell you every small step
You are not comfortable working in a small, fast-moving startup team

Requirements

6 months to 2 years of experience in e-commerce operations, D2C, logistics, inventory, marketplace operations, or fulfilment preferred
Freshers may apply if they have strong intent, basic e-commerce understanding, and a high ownership mindset
Basic working knowledge of Shopify, Amazon, Flipkart, courier dashboards, or inventory tools is a plus
Good written and verbal communication
Strong attention to detail
Comfort with Excel / Google Sheets
Ability to work from our studio in Malad West, Mumbai

What We Offer

Hands-on experience in building and scaling a D2C brand
Exposure to inventory, vendors, Shopify, marketplaces, fulfilment, packaging, logistics, and customer experience
Direct learning from a small, founder-led team
Real ownership from day one
A creative work environment inside a design studio near Inorbit Mall, Malad
Growth opportunities as the brand scales

D2C E-commerce Operations Associate

E-commerce Operations Associate (D2C brand)