Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

Asset Management, Desktop Support, Servicenow, Ms Office 365, Network Troubleshooting, Active Directory, MS Windows 10, Troubleshooting

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

Hardware Support, Software Support, Desktop Support Engineer