Vpn, Dns, Dhcp, Outlook, O365, Itsm, Service Now, Windows Server, Exchange, Ticketing Tool, Technical Support, Trouble Shooting, Service Desk, Active Directory, Microsoft Application

Erp, Technical Documentation, Bom, Hydraulic Systems, Process Optimization, Project Management Tools

VMWare, Software Distribution, Software Test Simulation, Software Issue Investigation, Software Tech Support Knowledgebase Sharing, Software Test And Test Release Plan Design, Software Test Execution, Software Issue Problem Statement, Software Test Cases, Microsoft Windows OS, Troubleshoot Software Issues, Factory Automation Support, Software Test Documentation, Track Software Performance, Software Test Scripts, Customer Software Simulations

Basic to advanced knowledge of computers software, Working knowledge of internet and networking, Familiarity with CRM tools like Salesforce and ServiceNow, Technical Functional Skills

Problem Solving, Technical Support, Product Knowledge, crm software

Oauth, Debugging, Saml, Log Analysis, Sql, Sso, Python, Integration failures, RCA documentation, Platform API, Observability tools, Incident communication

Servicenow, Application Support, IT Support, JIRA, Technical Support, Incident ticket management tools, Basic OS application and infrastructure concepts

Servicenow, Application Support, JIRA, IT Support, Technical Support, infrastructure concepts

Debugging, diagnosing, Wireless Systems, technical support, Troubleshooting, electro mechanical equipment, computer systems, Software, Repairing

Gcp, AWS, Kubernetes, Azure, Cloud Computing, Technical Support, FinOps