cloud technologies VMs Kubernetes DBs Networking Storage, AI-driven support automation chatbots, cloud support operations IaaS PaaS SaaS, KPIs dashboards and reporting, call center operations quality frameworks, SLA management escalation frameworks, security compliance SOC2 ISO 27001, monitoring tools Grafana Prometheus Datadog ELK, ITSM tools ServiceNow Jira Zendesk Freshservice, team leadership training and upskilling programs, incident management RCA and problem management, tiered support models L1 L2 L3, cross-functional collaboration stakeholder management, multi-channel support phone chat email portal, ITIL ITSM processes

Cloud Solutions, Github, Express.Js, CSS, Agile Methodologies, Node.js, HTML, Sql, Angular, Mean Stack, Software Development Lifecycle, React, Typescript, Javascript, System Design, AWS, LLM Knowledge, NoSQL DBs

Kubernetes, Python, Airflow, Generative AI, GitHub-based workflows, Applied AI, Data pipelines, Cloud-based development

.NET, Ml, Java, Devops, Qa Automation, Gcp, Ai

Servicenow, Devops, Octopus, Git, Service Transition, Change Management, Jira, Release Management, ITIL 4

.NET, Java, Power Bi, SQL Server, Javascript, Web development, MongoDB, Oracle, Project management for public sector organisations, Working with overseas clients on power sector specific technology projects, Visio, Stakeholder management in the power sector, Power system specific technology solutions design and implementation, MS Project, Excel Macros and Formulas