Summary

Position Summary

Assistant Manager Business Program, Technical Program/Project Management (AI Transformation)

Are you passionate about driving enterprise transformation at scale and bridging artificial intelligence (AI) strategy with AI engineering execution As a Business Program Specialist within the Enterprise Transformation and Optimization (ETO) team, you will support the planning, execution, and day-to-day delivery of assigned workstreams within a portfolio of technically oriented programs and projects. You will work under the direction of program leadership to help teams deliver against timelines, budget expectations, and leadership priorities across the US, India, Costa Rica, and Mexico.

This role operates at the intersection of business outcomes, operating model change, and modern AI-enabled solutions, translating strategic intent into structured workplans, governance inputs, and measurable value tracking in partnership with cross-functional teams. You will contribute across the program and project lifecycle by coordinating workstream plans, managing dependencies and risks, preparing leadership-ready updates, and supporting delivery quality through established governance and release routines. You will also bring hands-on experience building, testing, and iterating AI agents, for example in Microsoft Copilot Studio and similar agent-building platforms, by developing prototypes and pilot releases, documenting requirements and test results, and supporting operational handoff under defined engineering, security, and Responsible AI standards.

What You'll Do

Enterprise Stakeholder Leadership & Executive Communications

Support stakeholder engagement for complex, multi-geo transformation programs by aligning leaders on scope, outcomes, and decision points.
Draft and package executive-ready communications, including leadership working group materials, program updates, decision memos, and narratives.
Coordinate governance cadences, such as leadership working groups and cross-functional forums, including decision capture, action tracking, and escalation support.
Program & Portfolio Leadership
Support delivery of transformation initiatives spanning technology, process, data, and workforce change, from discovery through implementation and stabilization, for assigned workstreams.
Maintain workstream plans and contribute to the integrated delivery plan across business, product, data, engineering, risk, and change teams; coordinate working sessions, handoffs, and launch and stabilization readiness activities.
Drive issue and dependency tracking by surfacing, prioritizing, and coordinating resolution paths to help keep delivery on track.
Support program performance management by maintaining KPI and value reporting (value realization, delivery health, and adoption indicators) and preparing inputs for executive readouts.
Support delivery rigor by maintaining core routines and templates and applying quality checks aligned to established release criteria.

Program & Portfolio Leadership

Support delivery of transformation initiatives spanning technology, process, data, and workforce
change, from discovery through implementation and stabilization, for assigned workstreams.
Maintain workstream plans and contribute to the integrated delivery plan across business, product,
data, engineering, risk, and change teams; coordinate working sessions, handoffs, and launch and
stabilization readiness activities.
Drive issue and dependency tracking by surfacing, prioritizing, and coordinating resolution paths to
help keep delivery on track.
Support program performance management by maintaining KPI and value reporting (value realization,
delivery health, and adoption indicators) and preparing inputs for executive readouts.
Support delivery rigor by maintaining core routines and templates and applying quality checks aligned
to established release criteria.

AI Strategy-to-Engineering Translation (Core Focus)

Partner with AI engineering teams and functional and business leaders to shape use cases into buildable, testable solutions.
Build and iterate prototype and pilot AI agents using Microsoft Copilot Studio and other enterprise agent-building platforms, partnering with engineering for integration, security, and scalability reviews.
Contribute to defining agent behaviors and workflows, including prompts, tools and actions, connectors, orchestration, testing, monitoring, and iteration, to support business outcomes and Responsible AI requirements.
Support translating business needs into clear product and program requirements, including user outcomes, success metrics, data needs, model and automation approach, and operating impacts.
Support AI and engineering leads in building the business case and outlining the delivery approach, such as minimum viable product (MVP) to scale, implementation roadmap, and adoption plan.
Facilitate tradeoff discussions, such as speed versus risk, build versus buy, and automation versus controls, and document decisions with a focus on enterprise scalability.

Responsible AI, Risk, and Adoption (Enterprise-Ready Delivery)

Support embedding Responsible AI practices and enterprise controls into delivery, including privacy, security, compliance, model governance, human-in-the-loop, and auditability.
Support change management activities with measurable adoption outcomes, including stakeholder readiness, training strategy, communications, and post-launch support planning.
Support defining and tracking value and adoption metrics, including productivity, cycle time, service experience, and risk reduction, along with usage tracking and benefits realization reporting.
Team Leadership & Cross-Functional Enablement
Coordinate day-to-day execution across project resources (direct and matrixed) by reinforcing program routines and supporting clear, leadership-ready communication.
Support clarity in roles and responsibilities and promote alignment across product, engineering, operations, and transformation stakeholders.

Team Leadership & Cross-Functional Enablement

Coordinate day-to-day execution across project resources (direct and matrixed) by reinforcing
program routines and supporting clear, leadership-ready communication.
Support clarity in roles and responsibilities and promote alignment across product, engineering, operations, and transformation stakeholders.

The Team

ETO leads strategic initiatives that modernize how enabling functions operate—combining business transformation expertise with digital, data, and AI capabilities to improve service experience, productivity, and operational excellence across geographies.

Ways You'll Stand Out

You've led enterprise programs from ambiguity to execution with measurable outcomes.
You can translate AI ideas into testable, scalable delivery plans with adoption built in.
You're strong at executive storytelling—clear decisions, crisp narratives, and polished materials.
You connect strategy to day-to-day execution, keeping teams aligned and moving.

Qualifications

Required

Bachelor's degree in business, technology, engineering, analytics, or related field (or equivalent experience).
6 - 8 years of progressive experience leading complex programs/initiatives in a corporate, technology-enabled, customer/service-centric environment.
Demonstrated experience running enterprise-scale, cross-functional programs with senior stakeholder management and measurable outcomes.
Strong ability to translate ambiguous needs into structured requirements, roadmaps, and delivery plans, and to drive decisions through governance.
Working fluency with modern AI concepts and delivery considerations (e.g., generative AI/large language models (GenAI/LLMs), automation, data readiness, evaluation metrics, model lifecycle, and adoption impacts)—enough to partner credibly with AI engineers and architects.
Hands-on experience building and iterating AI agents in an enterprise context (e.g., Microsoft Copilot Studio and/or comparable agent-building platforms), including use-case scoping, agent design, testing/evaluation, and operational handoff.
Exceptional executive communication and storyline development skills, including creating concise, leadership-ready narratives and polished PowerPoint materials.
Strong analytical problem solving, structured thinking, and comfort operating in complexity and ambiguity.
Familiarity with data/analytics tooling (e.g., Power BI, Tableau) and metrics design for value tracking.
Ability to work effectively in a hybrid environment with virtual and in-person collaboration across time zones.

Preferred

Experience delivering AI-enabled products or platforms (use case intake, prioritization, MVP to scale, operationalization).
Background in change management, operating model design, process redesign, or service management.
Experience with governance for AI risk, privacy, security, and controls (in partnership with relevant risk functions).
Program management certification or formal training (e.g., Project Management Professional (PMP), Agile/Scaled Agile Framework (SAFe

Work Location- Hyderabad

Work Timings - 2PM - 11PM

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 340303

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