Reporting To:

Managing Director

Location:

Kolkata, West Bengal, India

Employment Type:

Full-Time

Job Summary

The Learning Success Manager is responsible for ensuring excellent academic delivery, student success, parent satisfaction, and smooth day-to-day academic operations. This role acts as the bridge between students, parents, tutors, and internal operations teams to ensure high-quality learning outcomes and service excellence.

The ideal candidate will oversee tutor performance, student progress tracking, scheduling coordination, issue resolution, retention strategies, and continuous improvement of the learning experience.

Key ResponsibilitiesAcademic Delivery & Student Success

Monitor student academic progress and learning outcomes
Ensure timely class scheduling and smooth session execution
Coordinate with tutors to maintain teaching quality and consistency
Track attendance, performance reports, assessments, and feedback
Identify learning gaps and recommend academic improvement plans
Support personalized learning journeys for students

Parent & Student Relationship Management

Act as the primary point of contact for parents regarding academic progress
Handle parent concerns, feedback, and escalations professionally
Improve student retention through strong engagement and support
Ensure high parent satisfaction and positive learning experiences

Tutor Management

Monitor tutor performance, punctuality, and teaching effectiveness
Coordinate onboarding support for new tutors
Maintain tutor schedules and class allocation efficiency
Conduct regular feedback sessions with tutors

Operational Excellence

Manage daily academic operations and service delivery
Coordinate between sales, academic, and support teams
Ensure CRM/data systems are updated accurately
Generate academic performance and retention reports
Improve SOPs and workflow efficiency for academic operations

Continuous Improvement

Identify operational bottlenecks and propose solutions
Support new academic initiatives and program launches
Drive retention strategies and upsell opportunities through service quality

Required Skills & Qualifications

Bachelor's degree in Education, Business, Management, or related field
7+ years of experience in academic operations, EdTech, tutoring, or education services
Strong communication and relationship management skills
Excellent problem-solving and conflict-resolution abilities
Strong organizational and multitasking skills
Experience in student success, parent engagement, or tutor management preferred
Familiarity with CRM systems, scheduling tools, and reporting systems
Leadership mindset with strong ownership and accountability

Preferred Experience

Experience in EdTech startups or tutoring platforms
Understanding of K-12, after-school learning, or private tutoring ecosystem
Exposure to retention strategy and customer success functions

Key Performance Indicators (KPIs)

Student retention rate
Parent satisfaction score
Tutor performance metrics
Student academic progress
Class scheduling efficiency
Complaint resolution turnaround time
Monthly renewal and upsell support contribution

Why Join TuitionE

At TuitionE, we are transforming how students, parents, and tutors connect for better learning outcomes. You will play a critical role in building a high-impact academic ecosystem and shaping the future of personalized education. The TuitionE connects students with top educators to provide high-quality online tutoring for ICSE, CBSE, IGCSE and IB curriculums. Catering to students across the UAE, KSA, Oman, Qatar, Bahrain and India, we emphasize personalized guidance and student-centric teaching. Our mission is to ensure every student receives a tailored educational experience in the comfort of their home.

Learning Sucess Manager

Senior Accounting Analyst

RB-LS: Business Development Associate

Business Development Manager Recruitment Industry Work from Home

Job for RDM in Life Insurance Salary 4Lac

HEAD – BANQUET SALES