WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

A ServiceNow Onboarding Analyst is responsible for facilitating and managing the onboarding process within the ServiceNow platform. This role typically involves analysis of workflows, data requirements, and ensuring a seamless onboarding experience for new services or Agencies.

We are seeking a detail-oriented and tech-savvy ServiceNow Onboarding Analyst to streamline and optimize the onboarding process. The ideal candidate will have a strong understanding of the ServiceNow platform, excellent problem-solving skills, and the ability to collaborate across departments to enhance user experiences.

The role will report to ServiceNow Product Owner – New Request & Knowledge Bank

What you'll be doing:

Onboarding Process Management:
Requirements gathering and design of workflows, forms and data requirements in ServiceNow.
Coordinate with all relevant departments to gather requirements and configure the onboarding process accordingly.
Ensure a seamless experience for new services and Agencies through accurate and timely delivery of onboarding tasks.
Propose out of the Box solutions minimizing any customization within the ServiceNow platform to meet organizational needs.
Monitor and resolve issues or errors during the onboarding process.
Data Management and Reporting:
Maintain accurate records of onboarding activities and documentation.
Generate and analyze reports to track onboarding progress and identify areas for improvement.
Ensure compliance with data protection and privacy regulations.
Collaboration and Support:
Act as the primary point of contact for onboarding-related queries and technical support.
Provide training and guidance to users on onboarding processes within ServiceNow.
Collaborate with ServiceNow developers and administrators to implement updates or resolve system issues.

What you'll need:

ServiceNow administration and configuration understanding.
Workflow design and process optimization.
Reporting and analytics.
Stakeholder management and collaboration.
Problem-solving and troubleshooting.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

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