Service Now Onboarding Analyst

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

A ServiceNow Onboarding Analyst is responsible for facilitating and managing the onboarding process within the ServiceNow platform. This role typically involves analysis of workflows, data requirements, and ensuring a seamless onboarding experience for new services or Agencies.

We are seeking a detail-oriented and tech-savvy ServiceNow Onboarding Analyst to streamline and optimize the onboarding process. The ideal candidate will have a strong understanding of the ServiceNow platform, excellent problem-solving skills, and the ability to collaborate across departments to enhance user experiences.

The role will report to ServiceNow Product Owner – New Request & Knowledge Bank

What you'll be doing:

• Onboarding Process Management:
• Requirements gathering and design of workflows, forms and data requirements in ServiceNow.
• Coordinate with all relevant departments to gather requirements and configure the onboarding process accordingly.
• Ensure a seamless experience for new services and Agencies through accurate and timely delivery of onboarding tasks.
• Propose out of the Box solutions minimizing any customization within the ServiceNow platform to meet organizational needs.
• Monitor and resolve issues or errors during the onboarding process.
• Data Management and Reporting:
• Maintain accurate records of onboarding activities and documentation.
• Generate and analyze reports to track onboarding progress and identify areas for improvement.
• Ensure compliance with data protection and privacy regulations.
• Collaboration and Support:
• Act as the primary point of contact for onboarding-related queries and technical support.
• Provide training and guidance to users on onboarding processes within ServiceNow.
• Collaborate with ServiceNow developers and administrators to implement updates or resolve system issues.
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What you'll need:

• ServiceNow administration and configuration understanding.
• Workflow design and process optimization.
• Reporting and analytics.
• Stakeholder management and collaboration.
• Problem-solving and troubleshooting.
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Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge