Job description

About the Role

M2P Fintech is looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Engineer acts as the main point of contact for technical issues and works collaboratively with software development, and quality teams, to facilitate problem solving. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity.

What Will You Do in this Role

Take end-to-end Ownership of Application Support for Production Systems Issues resolution.

Responsible for,

Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
Execution of various compliances testing and financial systems certifications. o Deploying applications on client system or production environment.
Coordinating and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the next level of expertise within organization, along with observations from investigative and diagnostic assessments made thus far with possibilities scenarios.
Supports root cause analysis and corrective, preventive action planning; and for documenting the learning from support experiences and escalated issues, to enhance the internal knowledge base, to continually.
Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
Ensure that communications to key stakeholders are provided in a concise and timely manner.
Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.

What You'll Need to be Successful in this Role

B.E. or B.Tech in Computer Science or any equivalent degree.
Good knowledge in SQL, Procedure and functions.
Good understanding of Databases, Deployment and Monitoring application servers.
Experience in doing RCA for any issue in infrastructure or application by debugging logs, source code, database objects or any scripts.
Exposure to system administration, scripting languages, automating for workflow and log files analytics etc.
Must be able to demonstrate a customer-first approach to support with strong Interpersonal skills and ability to effectively influence and develop strong relationships with key stakeholders.
Natural aptitude for troubleshooting & problem-solving.
Should be flexible to work in rotational shifts, as per the business requirements.

Perks and Benefits

Trainee – Tech Support

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