Purpose Of Role

The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization.
Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location).

Responsibilities

Develop effective working relationships and communications with the team and ensure that they are motivated, developed and supported
Establish and nurture a culture of Risk Excellence within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion
Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review
Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation
Support the implementation of the Offboarding team through effective delivery of the service
Stakeholder management across varying levels
Oversee team deliverables to ensure operation steadiness & aligning to the timelines and delivery
Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members behavior in performing their roles
Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors
Think and act globally
Provide guidance and query management to employees and managers throughout the Offboarding process
Troubleshoot challenges through the end-to-end process and ensure the technology is accurately reflecting cases statuses
Identify any challenges or delays in the process and highlight these to management

Core Responsibilities

Lead the Offboarding team, providing regular coaching and development
Train the team in new processes and procedures focusing on operational excellence
Monitor effectiveness of Offboarding activities identifying areas for improvement
Manage service performance SLA's through regular reporting, communicating to the Offboarding Operations Manager
Provide ongoing guidance, mentoring, training and direction
Conduct regular performance reviews, managing day to day performance requirements
Participate in wider projects as required
Process streamlining approach with efficiency through automation & transformation
Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
Provide appropriate management information as required to support business unit decision making
Support the Risk Excellence culture within the business
Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

Required Competencies

Level of Education/ Specific Qualifications: (Bachelors or Masters)/ Experience in a similar role, preferably financial services/banking
Ability to inspire, motivate and lead a team
Embraces a culture of risk excellence
Capacity to work in a dynamic business environment regionally and globally
Team player with a strong customer focus
Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience
Well organized and able to prioritize workload in line with tight deadlines and work effectively under pressure
Strong attention to details and end-to-end processes
Uses independent action, judgement and decision making
Demonstrates flexibility to meet changing business needs and priorities
Identifies potential problems and delivers solutions
Self-motivated with a desire to learn and improve skills base

Skills And Experience

Significant experience working within an HR/Shared Service Operations function
Experience of leading, coaching and developing teams
Strong interpersonal, influencing and customer service skills
Excellent analytical skills with strong focus on service improvement, proficiency in reporting & excel, dashboard creation and Visio
Sound knowledge of project management tools/technique
Working knowledge of Workday or other HR IT systems
Strong self-initiative and analytical skills with results orientation
Strong attention to detail and end-to-end process
Strong presentation skills scalable to various levels of audience
Sound relationship building skills and stakeholder management

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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