Operation Analyst | International Customer Service

Black And White Business Solutions is seeking a proactive and customer-focused Operation Analyst to join our International Customer Service team. The ideal candidate will possess strong communication and problem-solving skills, with a proven ability to deliver high-quality support in a fast-paced, international BPO environment. You will be instrumental in comprehending customer needs, providing effective solutions, and contributing to overall business goals.

Key Responsibilities

• Customer Comprehension & Solutioning: Effectively listen to calls and comprehend both implicit and explicit customer needs. Able to convince and provide short-term and long-term solutions aligned with the customer's business goals.
• Consulting Skill Development: Develop core consulting skills around communication, questioning, active listening, report writing, and presenting.
• Microsoft Suite Proficiency: Demonstrate proficiency in using the Microsoft Office Suite.
• Regulatory Awareness: Maintain awareness of regulatory requirements in respect of advised and non-advised sales.
• Communication Skills: Exhibit strong verbal and written communication skills at all levels, both internally and externally.
• Organizational Skills: Possess excellent organizational skills, with the ability to work to tight deadlines and manage multiple tasks simultaneously.
• Accuracy & Documentation: Maintain a high level of accuracy and attention to detail in all areas of work, including the ability to produce high standards of documentation.
• Negotiation & Project Management: Demonstrate effective negotiation skills with stakeholders, coupled with strong interpersonal and project management abilities.
• Problem Solving: Ability to work under pressure and efficiently tackle problems, ensuring timely resolution.

Must-Have Skills

• International Customer Service
• Voice Process
• International BPO
• Customer Service
• US Voice

Qualifications

• Any Graduate or Above

CTC Range

• Max Upto 4.5 LPA

Notice Period

• Immediate joiner

Contact: Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp: 9591269435 Email: [Confidential Information] | Website: www.blackwhite.in