Job description

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve
Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people
It requires a consistent and committed practice, something we call the Juniper Way
HR Connect Manager
Based in Bangalore, India
(Relocation Assistance Is Not Offered)
Junipers Human Resources Shared Services Group, HR Connect, is the rst point of contact for our employees
Our team focuses on the employee experience throughout the entire employee cycle from welcoming the new hires to their last day with Juniper
In between, we provide support and guidance for HR-related programs and policies
The HR Connect Manager will oversee HR Operations and Compliance for the India and APAC Regions as part of a global team
The HR Connect manager will oversee a team of 3 Employees and 2 Contractors
With a strong emphasis on the employee experience, the HR Connect manager will effectively guide and support the HR Connect Team with responding to questions related to all HR programs, policies, processes and data requirements
The HR Connect manager will also oversee HR Compliance (internal/external audits and mandatory filings) and manage other programs under the HR Connect organization
The successful candidate exhibits the following: leadership, customer service, interpersonal, coaching and project management skills
Our ideal candidate thrives in a fast paced, complex, dynamic and multi-cultural environment

Job Requirements

HR Operations
Serve as the subject matter expert on HR processes, policies, and practices
To give our employees the best experience possible, the HR Connect Manager will help and guide the HR Advisors with providing answers to queries, consulting with managers and colleagues, recommending tools & resources to drive the right outcomes and providing guidance and support in administering HR policies and procedures
Help and guide HR Advisors on program support and management onboarding (Get Connected), offboarding, non-medical leaves of absence and the annual performance management cycle
Own the definition, attainment and communication of Team SLAs
Works collaboratively with HR Connect Manager for AMER/EMEA
Analyze HR Connect processes and metrics with a focus on efficiency and effectiveness, quality and data-driven decision making
Create and implement internal team procedures while identifying opportunities for continuous improvement compliance
Possess a general understanding of compliance for India and international laws regarding employment practices
Oversees HR Compliance related program or projects (Internal/external audits, entity set up and transfers, interrupting new laws, etc )
Ensure accurate and compliant maintenance of employee data and documents
Collaboration and Leadership
Proactively collaborate with other COE Leaders and HR Business Partners to understand needs and implement processes and systems to continuously improve and meet needs
Lead cross-functional HR programs
Manage relationships with Vendors

Experience And Skills Required

Bachelor's degree or equivalent in Human Resources, Business, or related field with 6-8 years of Human Resources experience in an operations role
Solid understanding of HR operations concepts, policies and procedures, and administrative procedures
Superior customer service skills
Proven ability to build relationships with, as well as advise and influence across all levels
Must thrive in a fast-paced, complex, dynamic, multicultural environment where multi-tasking and prioritizing are required
Analytical, troubleshooting, and problem-solving abilities
Data-driven mentality
Program management
Excellent interpersonal and communication skills
Experience of managing a global team is a plus
Requires occasional business travel

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