Cradlepoint is seeking a proactive and skilled Domain Support Specialist: Transmission to join our 24x7 support team. The ideal candidate will have hands-on experience in transmission technologies with strong troubleshooting skills on SIAE Microwave, NEC Microwave, ATN 910, and Huawei routers. You will play a key role in ensuring network stability and performance through timely monitoring, efficient fault resolution, and effective escalation handling within a dynamic operational environment.

What You Will Do: Key Responsibilities

Provide 24x7 support for transmission network operations on a rotational shift basis, ensuring continuous network availability.
Monitor and manage network alarms and performance using various Network Management System (NMS) tools.
Troubleshoot and resolve transmission faults across diverse platforms, including SIAE Microwave, NEC Microwave, Huawei routers, and ATN 910.
Perform thorough root cause analysis and meticulously document incidents and their resolutions.
Coordinate with field teams, vendors, and internal stakeholders for efficient issue resolution and escalation management.
Ensure strict SLA (Service Level Agreement) adherence for fault restoration and incident response times.
Support change management activities, including planning and executing link upgrades, network cutovers, and configuration changes.
Maintain and regularly update technical documentation and comprehensive shift handover reports.

Required Qualifications

Education: Bachelor's degree or higher in Electronics and Communication Engineering (ECE), Information Technology (IT), Computer Science (CS), or Master of Computer Applications (MCA).
Hands-on experience with SIAE Microwave and NEC Microwave systems.
Working knowledge of Huawei routers and ATN 910 platforms.
Strong troubleshooting and analytical skills in transmission technologies and L2/L3 networking.
Familiarity with NMS platforms and ticketing tools.
Ability to work under pressure and handle critical incidents with minimal supervision.
Excellent communication and coordination skills.

Preferred Certifications (Optional)

CCNA/CCNP

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