About the University and the Role

Founded more than five centuries ago, the University of Aberdeen is a leading research institution that drives innovation and prepares students for future careers. It is ranked 2nd in Scotland and 12th in the UK in the 2025 Guardian University Guide, and is listed among the top 250 universities worldwide in the 2025 QS and Times Higher Education rankings.

The University of Aberdeen will open its Mumbai campus in Powai in September 2026. At launch, it will offer six programmes: four-year undergraduate degrees in Computing, Data Science, Economics, and Business Management, along with one-year master's degrees in Artificial Intelligence and Business Administration.

The Manager/Senior Manager – Student Welfare & Well-Being will play a pivotal role in shaping and delivering the student experience at the India campus. As part of the founding team, the role involves operationalising student services, managing student engagement, welfare, and campus life, and building systems that reflect the University of Aberdeen's global standards. This position demands strong student-centric thinking, administrative agility, and the ability to work in a dynamic, multicultural environment.

Key Responsibilities

Student Experience & Engagement

Design and implement initiatives that enhance student engagement, well-being, and overall campus experience.
Plan and oversee student events, orientation programmes, clubs, and activities that foster a vibrant campus culture.
Serve as a primary point of contact for student concerns, grievances, and welfare support, ensuring timely and empathetic resolution.

Student Services Operations

Set up and manage end-to-end student services processes including registration, student records, academic support coordination, and policy implementation.
Maintain accurate student data and ensure compliance with university policies and regulatory requirements.
Coordinate with academic teams to support timetabling, examinations, student advisories, and retention initiatives.

Welfare, Safety & Conduct

Oversee processes related to student discipline, conduct, safeguarding, and well-being.
Establish support systems for mental health, counselling referrals, and academic intervention pathways.
Ensure student affairs practices align with safety, compliance, and risk management standards.

Stakeholder Collaboration

Work closely with faculty, administration, and external partners to deliver a seamless student experience.
Coordinate with international offices to support student mobility, exchange programmes, and global engagement.
Support new initiatives in areas such as career services, hostel/residential life, and student leadership development.

Systems, Policy & Governance

Develop and manage student affairs policies, handbooks, and guidelines.
Implement digital tools and platforms to streamline student services and communication.
Track student experience metrics and generate periodic reports for leadership.

Qualifications & Experience

Bachelors degree in Education, Psychology, Social Sciences, Management, or a related field.
Minimum 3+ years of experience in student affairs, student services, or academic administration—preferably within a higher education institution.

Required Skills

Student-Centric Mindset: Strong empathy, problem-solving abilities, and passion for supporting student growth.
Operational Excellence: Proven ability to set up and manage student-facing processes.
Communication Skills: Strong verbal and written communication; ability to engage effectively with students and stakeholders.
Event & Community Building: Experience designing programmes that create an inclusive and engaging campus environment.
Analytical Abilities: Comfort with reporting, data tracking, and using insights to improve student experience.
Technology Proficiency: Familiarity with student information systems, LMS platforms, and digital communication tools.
Collaboration: Ability to work cross-functionally with academic, administrative, and external teams.
Crisis Management & Sensitivity: Capability to handle student crises and confidential matters with discretion.

Why Join Us

Join the founding team of a leading UK university establishing a centre of academic excellence in India.
Play a key role in expanding world-class opportunities for students in India.
Contribute to building high-quality team, culture, and impact within a mission-driven, collaborative environment.
Access competitive compensation and benefits.

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