Job description

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Reports to: Theatre Team Lead - Contracts Administration
Set up & administer service agreements, Install base records, and perform related activities based on customer s /Advance orders

Job duties include:

Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
Maintain accurate order tracking files
Coordinate with the global theatre contracts team as required (while dealing with order issues/service delivery/logistics)
Support global & theatre contracts team whenever required
Recommend and implement procedures to improve process practices, techniques & efficiency
Assist in quality checks whenever required

Technical competencies required:

Graduate with 2-4 years of experience in back-office operations.
Experience in service agreement and/or order administration will be an advantage
Good oral and written communication skills
Literacy in various PC applications & Microsoft office tools is a must
Experience in SAP & SFDC will be a clear benefit

Skills Required:

Good interpersonal skills
Good Organisational skills
Attention to detail
Reliable
Ability to consistently meet deadlines
Flexibility (should be willing to work extra hours/weekends during quarter ends)
Ability to adapt to change
Ability to perform repetitive tasks of high volumes with high-quality output
Ability to work independently and as part of a team

Executive Business Analyst