Job description
- To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
- Reports to: Theatre Team Lead - Contracts Administration
- Set up & administer service agreements, Install base records, and perform related activities based on customer s /Advance orders
Job duties include:
- Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
- Maintain accurate order tracking files
- Coordinate with the global theatre contracts team as required (while dealing with order issues/service delivery/logistics)
- Support global & theatre contracts team whenever required
- Recommend and implement procedures to improve process practices, techniques & efficiency
- Assist in quality checks whenever required
Technical competencies required:
- Graduate with 2-4 years of experience in back-office operations.
- Experience in service agreement and/or order administration will be an advantage
- Good oral and written communication skills
- Literacy in various PC applications & Microsoft office tools is a must
- Experience in SAP & SFDC will be a clear benefit
Skills Required:
- Good interpersonal skills
- Good Organisational skills
- Attention to detail
- Reliable
- Ability to consistently meet deadlines
- Flexibility (should be willing to work extra hours/weekends during quarter ends)
- Ability to adapt to change
- Ability to perform repetitive tasks of high volumes with high-quality output
- Ability to work independently and as part of a team
