Description

The Quick Commerce City Manager will lead and scale Amazon's quick commerce operations across Mumbai, driving operational excellence, customer satisfaction, and business growth in one of India's most dynamic markets.

Key Responsibilities

Operations Leadership

Manage end-to-end quick commerce operations across multiple dark stores/fulfillment centers in Mumbai

Drive operational metrics including Delivery on Time (DOT),

Scale operations to handle 30K+ daily orders while maintaining service quality

Oversee inventory management, order fulfillment, and last-mile delivery operations

Network Management

Launch and scale new store locations across Mumbai's key neighborhoods

Optimize network capacity and route planning for efficient delivery

Manage relationships with delivery service providers (DSPs) and Flex partners

Ensure compliance with scan accuracy, routing adherence, and quality standards

Performance & Analytics

Monitor and improve key performance indicators: DOT >95%, OTP, customer experience metrics

Analyze operational data to identify bottlenecks and improvement opportunities

Drive continuous improvement initiatives to reduce defects and delivery delays

Prepare and present weekly business reviews (WBRs) with actionable insights

Team Leadership

Build, mentor, and develop high-performing operations teams

Foster a culture of ownership, innovation, and customer obsession

Manage cross-functional collaboration with supply chain, logistics, and business teams

Drive associate engagement and operational excellence

Customer Experience

Ensure exceptional customer experience with fast, reliable deliveries

Manage post-SLAM delivery success and reduce non-delivery incidents

Address customer escalations and implement corrective actions

Drive initiatives to improve Net Promoter Score (NPS)

Experience

Required Qualifications

5-8 years of operations management experience, preferably in e-commerce, logistics, or quick commerce

Proven track record of scaling operations and managing large teams

Experience managing 20K+ daily shipments across multiple sites

Strong background in last-mile delivery operations

Skills & Competencies

Data-driven decision making with strong analytical skills

Excellent stakeholder management and communication abilities

Ability to thrive in fast-paced, ambiguous environments

Strong problem-solving and process improvement capabilities

Proficiency in operational metrics and business intelligence tools

Education

Bachelor's degree in Engineering, Business, or related field

MBA or equivalent advanced degree preferred

Success Metrics

Delivery on Time (DOT) >95%

Order volume growth and network expansion

Customer satisfaction scores

Operational cost efficiency

Team retention and development

Basic Qualifications

2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Gujarat

Job ID: A10388443

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