Business Analytics & Performance Tracking

Analyze business KPIs to identify performance trends, gaps, and improvement opportunities.
Monitor and track competitor activities to provide market insights.
Track and report performance metrics at regional and business unit levels.
Prepare monthly performance summaries and business reviews.
Review and track financial performance, including revenues, costs, profitability, and collections.
Monitor Accounts Receivables, manage collections, and ensure DSO (Days Sales Outstanding) remains below budgeted levels.
Ensure adherence to vendor payment systems and terms.

Implementation Support

Assist businesses in preparing implementation plans for strategic initiatives.
Monitor implementation progress using tools like PERT charts and project trackers.
Personally drive and implement key business improvement projects when required.

Qualifications & Experience

Bachelor's or Master's degree in Business Administration, Finance, Economics, or related field.
4–7 years of experience in business analytics, strategy, operations, or financial performance management.
Experience in working closely with cross-functional teams (Sales, Finance, Operations).
Prior experience with project tracking and business performance dashboards is desirable.

Competencies & Skills

People

Analytical

Business Acumen

Demonstrated ability to deep dive into business dynamics and financial levers.
Solution-oriented approach with a strong understanding of processes and continuous improvement principles.
Capable of designing and implementing process improvement/redesign projects.

Communication

Strong written and verbal communication skills.
Ability to articulate complex data and solutions clearly in PowerPoint or Word format.

ERP Implementation Associate

Team Leader - Contact Center - Bank