We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:

The Chief of Staff (CoS) is a high-visibility, high-impact role acting as the primary strategic partner and force multiplier for the Head of Online Business. You will sit at the intersection of strategy and execution, ensuring that long-term goals are met while managing the daily operational pulse of the business.

The ideal candidate is part Strategic Advisor, part Data Auditor, and part Operational Lead -someone who can build a board-level deck in the morning and audit a sales pipeline for leakages in the afternoon.

Responsibilities we entrust you with:

Strategic Planning & Executive Narrative

Strategy & Insights: Assist in defining business priorities and translating them into actionable workstreams.
Executive Storytelling: Create high-quality presentations (Decks) for Board meetings, leadership reviews, and external stakeholders, turning complex data into a clear narrative.
Project Management: Lead special projects that are cross-functional in nature and do not have a natural departmental home.

Sales Operations & Metrics Governance

Single Source of Truth: Own the business dashboard. Ensure that Sales, Finance, and Product are aligned on the same KPIs and that data is consistent across all reporting tools.
Audit & Compliance: Perform regular audits on the Sales CRM to ensure pipeline integrity. Verify that sales stages and deal values are accurate and that discounting policies are strictly followed.
Metric Deep-Dives: Conduct variance analysis to investigate the why behind the numbers—identifying if a miss is due to market conditions, operational friction, or data hygiene issues.

Cross-Functional Leadership

The Operational Glue: Drive alignment across Sales, Product, Marketing, and Finance. Ensure that dependencies are identified and blockers are cleared.
Meeting Management: Manage the agenda and follow-ups for leadership meetings, ensuring that high-level decisions are actually executed on the ground.

Executive Operations & Logistics

Travel & Offsites: End-to-end planning of complex international and domestic travel. Design and execute high-impact team offsites, balancing strategic content with team-building logistics.
Priority Triage: Protect the executive's time by filtering requests and ensuring focus remains on the highest-leverage activities.

What we Value in Our people

You take the shot: You Decide Fast and You Deliver Right
You are the CEO of what you do: you show ownership and make things happen
You own tomorrow: by building solutions for the clients and doing the right thing
You sign your work like an artist: You seek to learn and take pride in the work you do

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