About the Company
Mphasis is hiring for the Unit Manager position for Bangalore.
About the Role
Below are the roles and responsibilities:
Responsibilities
- Manage the Payment Processing Teams supporting ACH / Cards with team size of approx. 20 resources and reporting to the Ops Manager.
- Capable of independently leading & managing the day-to-day operations.
- Process management.
- People management.
- Client relationship.
- Internal Stakeholder Relationship Management.
- Audits & Compliance.
- Must have experience on US Payment Process across ACH / Cards.
- Proactive to understand the process, doing RCA & putting mitigation plans in place for issues.
- Play an integral role in continuous improvement of reporting processes.
- Developing relationships with the business and ensuring span adds maximum value.
- Manage ad hoc project work of Client.
- Point of contact for the mentioned LOBs for the Clients & Internal stakeholders.
- Manage team of diversity in terms of multiple locations, languages, culture etc.
- Flexible to work US shift timing.
- Conduct performance appraisals & Provide constructive feedback from time to time and ensure performance.
- Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
- Ensure timeliness on reporting and client deliverables.
- Take initiative to continuously improve the process.
Qualifications
- Prior Work Experience of Team Handling from same Industry – for at least 2+ years.
Required Skills
- Excellent communication skills – to be part of Client calls and Management Calls.
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
- A natural forward planner who critically assesses own performance.
- Mature, credible, and comfortable in dealing with senior big company executives.
- Reliable, tolerant, and determined.
- Empathic communicator, able to see things from the other person's point of view.
- Well-presented and businesslike. Sufficiently mobile and flexible.
- Keen for new experience, responsibility and accountability.
- Able to get on with others and be a team-player.
Preferred Skills
- Hands on experience & nuances of operations related to US Payment processing.
- Excellent people management skills, Issue resolution & leading by example.
- Excellent client facing capabilities in terms of managing escalations & relationship.
- Excellent communication (Written & Verbal English).
- Networking capability.
- Analytical (Tactical & Strategic) & forward-thinking mindset.
- Hands on experience resource management (Billable & Buffer headcount).
- Flexible to travel & work between locations for business reasons.
- Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the client.
- Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards.
- Strong knowledge of ACH processing rules and Card procedures and Dispute Handling.
- Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
- Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
- Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.
Pay range and compensation package
Strictly US Shift Working Hours – should be flexible to do Over Time duty if required.
Equal Opportunity Statement
Punctual and adherence to attendance and Leaves. Adhere to HR Policies as per Company.
