We're looking for an experienced and driven Account Supervisor/Manager to join our leading integrated marketing communication company. This role involves end-to-end management of designated accounts, demanding a deep understanding of clients businesses, strategic involvement in communication development, and a focus on delivering exceptional service and results. You'll be crucial in fostering strong client relationships and ensuring commercial success.

Key Responsibilities:

End-to-End Account Management: Take full responsibility for the end-to-end management of designated accounts. This includes thoroughly understanding the client's business, actively participating in the development of communication strategies, monitoring client competitors, and tracking sales data to inform decisions.
Documentation & Data Management: Ensure systematic documentation and secure storage of all client-related data, maintaining organized and accessible records.
Creative Excellence & Awards: Actively participate in the development of creative work that meets high standards and is worthy of submission for national-level awards, contributing to the agency's reputation for excellence.
Commercial Management: Ensure excellent commercial management of the business handled through accurate and timely billing and collections, contributing to the agency's financial health.
Client Relationship Management: Develop and maintain strong, lasting relationships with clients across various hierarchical levels, demonstrating hands-on exposure to servicing high-end retail clients.
Brief Interpretation & Ownership: Independently take down, understand, and break down complex communication briefs, translating them into actionable strategies.
Service Delivery Ownership: Take full ownership of the account and actively support service delivery, ensuring client needs are met efficiently and effectively.

Required Skills:

Proven professional experience in mainline advertising.
Good interpersonal skills to build rapport and trust with clients and colleagues.
Strong commercial orientation and strategic awareness, understanding business objectives and market dynamics.
Excellent client management and communication skills, both verbal and written.
Proficiency in analytical skills to interpret data and draw insights.
Strong presentation skills to articulate strategies and creative concepts clearly.
Positive, self-starter attitude with a desire to exceed expectations at every opportunity.
Strong attention to detail, highly organized, and focused on work quality.
Hands-on exposure to servicing, with a proven ability to handle high-end retail clients.
Ability to develop and maintain relationships with clients across hierarchy.
Capability to independently understand and break down communication briefs.
Strong sense of account ownership and commitment to supporting service delivery.

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