Global Cloud Operations Administrator

Location: Permanent residents of Pune only

Shift Requirement: 24x7 Rotational Shifts (including nights, weekends & holidays)

Work Model: Hybrid (2 days mandatory from office in Pune)

Experience:Maximum 2 years of relevant Cloud Operations experience

Education: 15 years full-time education required with no gaps in education or employment

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com

Be a part of our legacy

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Who We Are Looking For

Are you excited by challenges Do you enjoy working in a fast-paced, international and dynamic environment Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Job Purpose

We are seeking a Global Cloud Operations Administrator – L1 to support and manage enterprise cloud platforms across Azure and AWS environments.

This position combines Cloud Operations Administration with Incident Commander L1 level, making the role critical to platform stability, service restoration, and operational excellence.

This Is a Hands-on Operational Role, Focused On

Real-time monitoring
Incident triage and coordination
Runbook-driven troubleshooting
Automation execution
SLA governance

This role is best suited for early-career cloud professionals who are passionate about operations, reliability engineering fundamentals, and learning enterprise-scale cloud environments. Candidates seeking primarily architecture or advanced engineering roles may find this position misaligned with their expectations.

Responsibilities

Cloud Operations & Platform Support

Operate and monitor Azure and AWS infrastructure using enterprise monitoring platforms (Azure Monitor, CloudWatch, Grafana, PagerDuty).
Perform L1 operational support for compute, storage, networking, cloud data services, IAM, and security components.
Execute provisioning, deployments, patching, upgrades, and routine maintenance activities.
Support private-to-public cloud migration activities and platform upgrades.
Participate in Disaster Recovery drills, backup validations, and recovery exercises.

Incident Management & Incident Command (L1)

Act as L1 Incident Commander during production incidents:

Own initial triage
Coordinate bridge calls
Drive communication updates
Ensure timely service restoration

Classify incidents based on impact and urgency and manage them strictly within defined SLAs.
Perform first-level troubleshooting using runbooks and operational SOPs.
Escalate to L2/L3 teams with complete technical context and timelines.
Track incidents end-to-end until closure, ensuring proper documentation and handover.
Support Root Cause Analysis (RCA) by providing logs, timelines, and operational insights.
Identify recurring issues and recommend preventive automation or process improvements.

Automation & Runbook Execution

Execute and enhance operational runbooks using PowerShell, Python, or Bash.
Support automation workflows for monitoring, provisioning, deployments, and break-fix activities.
Identify repetitive manual tasks and propose automation opportunities.
Maintain documentation for scripts, procedures, and incident response playbooks.

SLA Governance & Service Delivery

Execute service requests and change activities within defined SLA and TAT.
Maintain strict operational discipline aligned with ITIL practices (Incident, Change, Problem).
Support capacity management, cost optimization, billing/showback activities in collaboration with Service Delivery Managers.
Monitor resource utilization and platform health to ensure operational continuity.
And other duties as assigned.

Required Technical Skills

Strong hands-on experience with Microsoft Azure (Must)
Strong hands-on experience with AWS Administration (Must)
Scripting & automation exposure (PowerShell / Python / Bash)
Experience with monitoring tools (Azure Monitor, CloudWatch, PagerDuty, Grafana)
Understanding of Cloud Infrastructure (compute, storage, networking, identity)
Knowledge of Cloud Data Services
Exposure to DevOps fundamentals and CI/CD pipelines
Experience in provisioning, deployments, break-fix, patching, and maintenance
Clear understanding of SLA-driven operations and incident prioritization
Awareness of Cloud Security best practices and CSPM concepts

Eligibility Requirements (Strict)

Min 1 and Maximum 2 years of relevant Cloud Operations experience
Permanent resident of Pune only
Willing to work in 24x7 rotational shifts
15 years of full-time education with no gaps in education or employment
Legally authorized to work in India

Good To Have

AWS Database Migration Service (DMS)
Infrastructure as Code (Terraform / CloudFormation / Bicep)
GitLab or Azure DevOps
Cost management tools (Azure Cost Management, CloudHealth)
Firewall fundamentals, KQL knowledge
Private cloud to public cloud migration exposure

Professional Attributes

Highly process-driven and disciplined
Strong attention to detail
Comfortable working in rotational shifts
Methodical, organized, and accountable
Clear verbal and written communication
Strong ownership mindset
Team-oriented with a proactive attitude

Additional Details

Location: Permanent residents of Pune only
Shift Requirement: 24x7 Rotational Shifts (including nights, weekends & holidays)
Work Model: Hybrid (2 days mandatory from office)
Experience: Maximum 2 years of relevant Cloud Operations experience
Education: 15 years full-time education required with no gaps in education or employment
Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

Quorum Diversity Statement:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department