Ready to build the future with AI

At Genpact, wedon'tjust keep up withtechnology-we set the pace. AI and digital innovation are redefining industries, andwe'releading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of howwe'rescaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving,innovation-driven environment, love building and deployingcutting-edgeAI solutions, and want to push the boundaries ofwhat'spossible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, andcutting-edgesolutions-we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role ofAssistant Vice President-Software Development -Microsoft Dynamics 365 Enterprise Architect

We are seeking a highly skilledDynamics 365 Enterprise Architect who will be accountable for keeping the Dynamics 365 platform at Innocent Drinks stable, scalable, and current. The role acts as the architectural owner for the end-to-end D365 landscape, ensuring that all solutions delivered by Genpact meet agreed standards, contractual commitments, and are fit for future upgrades.

In addition to design governance, the architect will proactively review the platform and provide clear, practical recommendations on Dynamics 365, ISV, and Power Platform upgrades.

oversees build and deployment activities, coordinates environment refreshes, manages user access and integrations, and supports the managed services team in incident, change, and release management processes.

Responsibilities

Platform Ownership & Architecture Governance
Own the end-to-end Microsoft Dynamics 365 architecture across Finance, Supply Chain, CRM, Power Platform, and integrated systems
Act as the design authority for all changes, enhancements, and fixes delivered by Genpact
Ensure solutions remain aligned to Microsoft-supported patterns and enterprise standards

Upgrade & Platform Roadmap Recommendations
Regularly assess the current Dynamics 365 platform, ISVs, and integrations for upgrade readiness
Recommend when and how to adopt Microsoft platform updates, feature releases, and deprecations
Evaluate ISV upgrade paths and compatibility with Dynamics 365 platform updates
Provide clear, business-ready recommendations on upgrade timing, risks, and effort
Work with Genpact teams and Innocent stakeholders to shape a realistic, phased platform roadmap

ISV & Ecosystem Oversight
Maintain hands-on understanding of ISVs connected to Dynamics 365 in the client landscape .
Validate ISV usage, integration design, licensing assumptions, and operational fit
Challenge unnecessary customizations and ISV dependencies that increase long-term support effort

Deliverable Validation & Quality Control
Validate solution designs, configurations, integrations, and enhancements against agreed Statements of Work
Ensure deliverables are technically sound, supportable, and upgrade-safe before acceptance
Provide architectural sign-off and input into release readiness decisions

Integration & Impact Assessment
Assess upstream and downstream impacts of changes across ERP, data, reporting, and external systems
Ensure integrations follow consistent, supportable patterns
Guide teams on extensibility choices that reduce upgrade and regression risk

Stakeholder & Delivery Collaboration

Act as a trusted technical advisor to product owners and IT leadership
Work closely with Genpact delivery teams to steer solutions early rather than correct them late
Support architecture reviews, risk discussions, and decision-making forums

Risk Management & Continuous Improvement
Identify platform risks related to upgrades, ISV dependencies, custom code, and integrations
Recommend practical alternatives that balance business needs with platform sustainability
Drive simplification, reuse, and standard ways of working across the D365 ecosystem

Qualifications weseekin you!

Minimum Qualifications

Strong hands-on and architectural experience with Microsoft Dynamics 365 in enterprise environments.
Proven experience managing Dynamics 365 upgrades and release impacts in live production systems.
Deep understanding of ISV-heavy D365 landscapes and their upgrade considerations.
Experience working in managed services or AMS models with contractual governance.

Solid knowledge of Power Platform, Azure integrations, and D365 extensibility.

Experience in ERP, solution architecture, or enterprise architecture roles

Preferred Qualifications/ Skills

Experience inAMS(Application Managed Support)environment with SLA-based operations.

FamiliaritywithD365 release processes, update cadence, and regression testing cycles.

Exposure toPower Platform environment managementandAzure integrations.

Why join Genpact

. Lead AI-first transformation - Build and scale AI solutions that redefine industries

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everythingwebuild

. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let'sbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga %27starter kit,%27 paying to apply, orpurchasingequipment or training.

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