The HR Solution Delivery Lead will drive end‑to‑end execution, governance, and continuous improvement of key HR lifecycle processes at Domino's India. The role ensures seamless onboarding, a robust MIT (Manager‑in‑Training) pipeline, actionable exit insights, and strong workforce availability to support operational excellence and business growth.

Responsibilities

Onboarding Excellence

Deliver a consistent, high‑quality onboarding experience across all sites.
Manage pre‑joining engagement, documentation, induction, and the 30/60/90 integration cycle.
Improve onboarding KPIs such as readiness, new hire experience, and early attrition.

MIT Journey Governance

Own the complete MIT lifecycle, from selection to certification.
Collaborate with L&D and Operations to ensure structured learning and milestone completion.
Monitor MIT dashboards and drive actions to strengthen throughput and talent pipelines.

Exit Insights & Retention Analytics

Strengthen the exit interview process, data accuracy, and reporting discipline.
Convert exit trends into actionable insights for HR and Operations teams.
Support targeted retention strategies for high‑churn business units and roles.

Workforce Availability & Deployment

Track staffing health, absenteeism, and bench availability for stores.
Forecast workforce requirements for new stores, seasonal peaks, and business expansion.
Implement process improvements to minimize staffing gaps and speed up deployment.

Solution Delivery & Process Improvement

Act as the central HR delivery partner to identify and solve lifecycle process gaps.
Lead SOP design, workflow optimization, and continuous improvement efforts.
Drive governance through data, dashboards, and recurring review mechanisms.

Qualifications

8–12 years of HR experience in HR operations, process excellence, or solution delivery.
Experience in retail, QSR, FMCG, or multi‑location environments preferred.
MBA/PGDM in Human Resources or equivalent.

Required Skills

Strong HR process & program management.
Analytical thinking with strong data interpretation skills.
Excellent stakeholder management and communication.
Structured problem‑solving with a delivery‑oriented approach.
Ability to work in a fast‑paced, multi‑location environment.

Preferred Skills

Experience in retail, QSR, FMCG, or multi‑location environments preferred.

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