Associate - Luxury Retail

Experience: 1–2 years

Location: Fort, Mumbai

Role Overview

We are looking for a polished and customer-centric professional for a luxury retail store. This role combines store operations, client relationship management, and social media coordination. The ideal candidate should have strong communication skills, a keen sense of aesthetics, and the ability to deliver a high-touch, personalised client experience aligned with luxury brand standards.

Key Responsibilities

Store Operations & Management

Ensure smooth day-to-day functioning of the store
Monitor inventory, stock movement, and coordinate replenishment along with the backend team.
Ensure store upkeep, ambience, and overall presentation reflect luxury standards

Client Engagement & Sales

Deliver personalised, high-quality service to walk-in and existing clients
Build and maintain strong client relationships to drive repeat business
Assist clients with product selection, styling, and purchase decisions
Maintain a client database and follow up for new arrivals, events, and collections

Client Communication

Handle client interactions across channels (in-store, phone, WhatsApp, email)
Proactively engage with clients for relationship building and sales conversions
Manage appointments and exclusive previews for key clients

Social Media & Digital Coordination

Assist in managing the store's social media presence
Create and post content, including product features, store updates, and client engagement stories
Coordinate with internal teams for campaigns, launches, and promotions

Key Requirements

1–2 years of experience in retail, hospitality, or client-facing roles (luxury/premium preferred)
Excellent spoken and written English communication skills
Strong interpersonal skills with a client-first mindset
Basic understanding of social media platforms (especially Instagram)
Ability to multitask and manage both operational and client-facing responsibilities

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