Associate - Luxury Retail
Experience: 12 years
Location: Fort, Mumbai
Role Overview
We are looking for a polished and customer-centric professional for a luxury retail store. This role combines store operations, client relationship management, and social media coordination. The ideal candidate should have strong communication skills, a keen sense of aesthetics, and the ability to deliver a high-touch, personalised client experience aligned with luxury brand standards.
Key Responsibilities
Store Operations & Management
- Ensure smooth day-to-day functioning of the store
- Monitor inventory, stock movement, and coordinate replenishment along with the backend team.
- Ensure store upkeep, ambience, and overall presentation reflect luxury standards
Client Engagement & Sales
- Deliver personalised, high-quality service to walk-in and existing clients
- Build and maintain strong client relationships to drive repeat business
- Assist clients with product selection, styling, and purchase decisions
- Maintain a client database and follow up for new arrivals, events, and collections
Client Communication
- Handle client interactions across channels (in-store, phone, WhatsApp, email)
- Proactively engage with clients for relationship building and sales conversions
- Manage appointments and exclusive previews for key clients
Social Media & Digital Coordination
- Assist in managing the store's social media presence
- Create and post content, including product features, store updates, and client engagement stories
- Coordinate with internal teams for campaigns, launches, and promotions
Key Requirements
- 12 years of experience in retail, hospitality, or client-facing roles (luxury/premium preferred)
- Excellent spoken and written English communication skills
- Strong interpersonal skills with a client-first mindset
- Basic understanding of social media platforms (especially Instagram)
- Ability to multitask and manage both operational and client-facing responsibilities
