Servicenow, Itsm, Agile Methodologies, Uat, requirement gathering, Brd, Cmdb, Csm, ServiceNow certifications CSA, SIT support, ServiceNow integrations, Stakeholder Management, FRD documentation, reporting dashboards, workflow mapping, HRSD

Design Patterns, Servicenow, Agile Methodologies, Scrum, Software security practices, Software engineering principles

Bpmn, Integrations, Business Rules, Servicenow, Functional Specifications, User Stories, platform governance, workflow case management, business process maps, Flow Designer

Itsm, Data Modeling, ServiceNow platform, Compliance standards, Reporting, Performance Analytics