ServiceNow Business Analyst (ITSM)

Role Descriptions: Job Description Senior ServiceNow Business Analyst (ITSM)Role Senior ServiceNow Business Analyst ITSMExperience 610 YearsJob SummarySenior ServiceNow Business Analyst (ITSM) to bridge business requirements and ServiceNow solutions. The candidate will work closely with stakeholders| process owners| architects| and development teams to drive ITSM process transformation and deliver scalable ServiceNow solutions aligned with business objectives.Key ResponsibilitiesElicit| analyze| and document business requirements for ServiceNow ITSM implementations and enhancements.Conduct stakeholder workshops| requirement gathering sessions| and process discovery activities.Translate business requirements into user stories| functional specifications| process flows| and acceptance criteria.Collaborate with architects and developers to define optimal ServiceNow ITSM solutions.Support implementations across Incident| Request| Problem| Change| Knowledge| Service Catalog| and SLA Management.Facilitate backlog grooming| sprint planning| UAT| and deployment activities.Drive process standardization| optimization| and ITIL best practices adoption.Perform gap analysis and recommend process improvements.Prepare executive updates| project documentation| reports| and governance artifacts.Support customer communications| training| and change management activities.Required SkillsStrong experience as a Business Analyst in ServiceNow ITSM implementations.Deep understanding of ITIL processes and Service Management frameworks.Expertise in requirement elicitation| user story creation| and business process mapping.Experience with AgileScrum delivery methodologies.Excellent stakeholder management and workshop facilitation skills.Strong analytical| documentation| and communication abilities.Preferred SkillsExperience in large-scale enterprise ServiceNow transformations.CertificationsServiceNow Certified System Administrator (CSA) PreferredServiceNow Certified Implementation Specialist (CIS-ITSM) PreferredITIL V4 Foundation or Higher MandatoryKey CompetenciesRequirements ManagementBusiness Process AnalysisStakeholder Customer ManagementWorkshop FacilitationAgile DeliveryDocumentation GovernanceProblem Solving and Decision Making

Essential Skills: Job Description Senior ServiceNow Business Analyst (ITSM)Role Senior ServiceNow Business Analyst ITSMExperience 610 YearsJob SummarySenior ServiceNow Business Analyst (ITSM) to bridge business requirements and ServiceNow solutions. The candidate will work closely with stakeholders| process owners| architects| and development teams to drive ITSM process transformation and deliver scalable ServiceNow solutions aligned with business objectives.Key ResponsibilitiesElicit| analyze| and document business requirements for ServiceNow ITSM implementations and enhancements.Conduct stakeholder workshops| requirement gathering sessions| and process discovery activities.Translate business requirements into user stories| functional specifications| process flows| and acceptance criteria.Collaborate with architects and developers to define optimal ServiceNow ITSM solutions.Support implementations across Incident| Request| Problem| Change| Knowledge| Service Catalog| and SLA Management.Facilitate backlog grooming| sprint planning| UAT| and deployment activities.Drive process standardization| optimization| and ITIL best practices adoption.Perform gap analysis and recommend process improvements.Prepare executive updates| project documentation| reports| and governance artifacts.Support customer communications| training| and change management activities.Required SkillsStrong experience as a Business Analyst in ServiceNow ITSM implementations.Deep understanding of ITIL processes and Service Management frameworks.Expertise in requirement elicitation| user story creation| and business process mapping.Experience with AgileScrum delivery methodologies.Excellent stakeholder management and workshop facilitation skills.Strong