Role description

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

Position Overview

Position Title	TSM - Virtual Bancassurance HDFC
Department	Virtual Bancassurance HDFC
Level/ Band	Assistant Manager
Grade	304/306

B Organizational Relationships

Reports To	Area Manager/ Senior Area Manager
Supervises

C Job Dimensions

Geographic Area Covered	Virtual Bancassurance HDFC Floor
Stakeholders Internal	Virtual Bancassurance HDFC Supervisors / Phone Bankers
External

D Key Result Areas

Organization process	Key contributions	Frequency
Training	. Prepare training material for New Phone Bankers . Certification/ Motivation of Phone bankers . Timely Completion of training . Coaching callers based on quality scores for improvement . Training to improve sales	Daily / Monthly
Quality Evaluations	Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared.	Daily / Monthly
MIS	. Prepare the Quality MIS . Ensure the MIS is published to the relevant stakeholders on time.	Daily/ Weekly/ Monthly
Others	. Assist in preparation of process notes or system requirements . Projects to improve overall lead quality

E Skills Required

Technical	Good Knowledge of MS Office / MS Excel
Behavioral
	Essential	Desired
Interpersonal skills	.
Communication skills	.
Creative thinking skills	.
Supervising/Leadership skills	.
Teamwork Skills	.
Influencing skills	.
Relationship Building skills	.
Decision making skills	.
Advance Excel skills	.

F Incumbent Characteristics

	Essential	Desired
Qualification	Graduation	Post-Graduation
Experience	At least 3-5 years of experience in call centre industry, in Quality / Training process.	Any industry

Disclaimer:
Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:

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