Position: Cluster Sales Manager
Location: Mumbai, India
Entity: Ode Spa
Duration: Full-time
Reports to: AVP Sales & Operations
About Ode Spa
Ode Spa is one of India's leading wellness and spa chains, known for offering rejuvenating treatments, exceptional customer experiences, and a commitment to holistic well-being. With a growing footprint across luxury hotels, malls, and standalone outlets, Ode Spa is redefining wellness across the country.
Role Overview
We are looking for an energetic, hands-on, and performance-driven Cluster Sales Manager to oversee the operations of multiple Ode Spa outlets in Mumbai. This role involves managing day-to-day operations, team leadership, revenue optimization, service quality, and customer satisfaction across all assigned locations.
Key Responsibilities
- Working knowledge on P&L and EBITDA.
- Lead and manage a cluster of spa outlets across Mumbai, ensuring smooth operations and adherence to brand standards.
- Monitor daily, weekly, and monthly performance metrics, including sales, service quality, and customer feedback.
- Drive revenue growth and profitability through effective planning, team motivation, and marketing collaboration.
- Supervise, coach, and support spa managers and therapists to deliver best-in-class customer experiences.
- Ensure compliance with SOPs, hygiene protocols, and brand guidelines across all locations.
- Coordinate with HR for recruitment, training, and performance evaluations of staff within the cluster.
- Liaise with mall management, hotel partners, and landlords to ensure seamless business operations and maintain relationships.
- Handle customer escalations, resolve operational challenges, and implement service recovery processes when required.
- Provide regular reports and updates to the Regional Head on performance, initiatives, and issues.
- Oversee inventory management and cost control across all outlets in the cluster.
Requirements
- 610 years of experience in operations management, preferably in wellness, spa, retail, hospitality, or beauty industries.
- Proven experience managing multiple locations or units.
- Strong leadership, people management, and interpersonal skills.
- Customer-focused mindset with a passion for service excellence.
- Excellent organizational and problem-solving abilities.
- Proficient in MS Excel, basic reporting tools, and CRM/scheduling systems.
- Willingness to travel within the city and work in a dynamic, fast-paced environment.
- Fluency in English and Hindi is essential.
- Any Graduate, MBA is preferable.
Why Join Ode Spa
- Work with a nationally recognized wellness brand.
- Be part of a growing organization with opportunities for rapid career progression.
- Lead dynamic teams and impact customer experiences at scale.
- Performance-based incentives and employee wellness benefits.
To apply, please share your CV at [Confidential Information] or WhatsApp at +91 63049 36022
