Our Vision

We exist to help businesses derive real business value from technology. Technology, on its own, does not create impact. Impact is created when technology is intentionally aligned to business outcomes, implemented with discipline, and operated with consistency.

Our organisation is built to help businesses move from reactive technology decisions, tool-led implementations, and fragmented operations to a business-aligned, outcome-driven, and well-governed technology function.

Role Definition

The MIS role is an ideal candidate who will drive data visibility across Consulting, Managed Services, and Engineering teams by implementing standard reports and dashboards.

This role will support our leadership decisions through a data-driven approach and fulfill customer report requirements, which is in line with our new service delivery model.

Role Summary

The MIS Executive will drive data visibility and reporting governance across our internal teams by designing, standardising, and maintaining structured reports and dashboards.

This will be a semi-technical role that plays a critical part in enabling leadership decision-making through accurate KPI tracking, SLA calculations, and business insights.

The MIS Executive will ensure timely, high-quality reporting aligned with the organisation's service delivery model while maintaining data integrity and cross-team collaboration.

KRAs & KPIs

Standard Reports & Dashboards

Weekly, Monthly, & Quarterly

Data Analysis, Insights & Governance

100% accuracy in KPIs & SLAs calculations

Multi-domain Expert

100% accurate execution of report requests raised from our Internal teams via successful collaboration

Key Responsibilities

Structured Reporting & Dashboard Management

Prepare and maintain weekly, monthly, and quarterly business reports

Design high-quality MIS dashboards to track business SLAs

Collaborate with our internal team to understand their report requirements and help them standardize the process

Help with automating standard reports for business efficiency

Data Analysis, Insights & Governance

Ensure to validate the data source accuracy before publishing any reports

100% accuracy in terms of SLAs & KPIs calculations

Provide high-level business summaries & analysis to the leadership team, thereby identifying patterns and gaps

Role Definition (Semi-Technical)

Self Image

Confident

Pro-active

Traits

Tolerant

Decisive

Punctual

Ownership

Motive

Best Service

Mastering Skills & Knowledge

Customer Satisfaction

Skills

Presentation Skills

Cross-team Collaboration

Stakeholder Management

Data-driven

Knowledge

1 3 years of advanced expertise in Business MIS, Reporting, & Analytics

Data visualization tools

High-level tech understanding

Google Workspace

MS Office Suite

Educational Qualifications

Hands-on experience in using Advanced Google Workspace & MS Office Suite

High-level dashboards & report creations using Data visualization tools

Detailed understanding of business SLAs, KPIs, and service metrics

High-level technical understanding of IT services & functions

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