Job description:

Technical Support Engineer SAP Datasphere & Databricks

Department: Data Platforms (Enterprise IT)

Role Overview

Client is seeking a Technical Support Engineer specializing in SAP Datasphere and Databricks to provide L1/L2 support for our global Data & Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization.

The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting SAP Datasphere, Databricks, and related data integration tools, combined with strong problem-solving skills and a customer-first mindset.

Key Responsibilities

Incident Management & Resolution

Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.
Monitor data pipelines, jobs, and integrations for failures or performance issues.
Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.
Perform root cause analysis and implement preventive measures for recurring issues.

Operational Excellence

Maintain and update SOPs for incident handling, escalation, and resolution.
Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.
Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.

Required Qualifications & Skills

25 years of experience in technical support or application support roles.
Hands-on experience with:
SAP Datasphere (data modeling, integration, connectivity troubleshooting)
Databricks (cluster management, job monitoring, performance tuning)
Familiarity with Microsoft Azure services (Data Factory, Storage) and Power BI is a plus.
Strong analytical and problem-solving skills with attention to detail.
Experience with ITIL practices and ticketing tools (ServiceNow, Jira).
Excellent communication skills for global stakeholder interaction.

Preferred Certifications

SAP Datasphere or SAP Analytics certifications.
Databricks Certified Associate or Professional.
ITIL Foundation.

Interested folks can apply on the job or Directly share their resumes on [HIDDEN TEXT]

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