Job Description

Job Purpose

The Learning Technology Administrator is responsible for day-to-day management of the GVC, MDP and other learning products delivered using different technologies. Troubleshoot Issues related to the e-products by working with HR, IT and LMS vendor for resolution.

To implement and drive the elearning strategies and to align with Learning Technology Roadmap, thereby supporting Gyanodaya's vision of initiating and embedding the world class learning solutions for the various businesses of the Aditya Birla Group

Job Context & Major Challenges

Gyanodaya is a Corporate University for Leadership Development Centre of Aditya Birla Group. Gyanodaya Virtual Campus (GVC) being Gyanodaya's distributed learning platform spreading it scope to 42,000 employees across the businesses and globe. To play a critical role to connect with the businesses and understand the business needs & challenges and plan a strategy to fulfil the same.

Job Context & Job Challenges:
a. Resolving end user queries handling withing TAT
b. Interface Poornata to resolve technical issues.
c. Backend activities for elearning Courses like, Configuration on server, UAT etc. Interface with Vendors to resolve LMS compatibility (SCORM/AICC), data load for ELM migrations, User records/validations
d. Managing and operational support (scheduling and setting up webinars, Demo runs for the faculty/presentors etc) for Webinars.
e. Sustain and increase MDP awareness during 3 cycles. Goal Setting/Mid-Year/ Appraisal
f. All operational activities like: Provide support to user Queries, generate and share reports for GHR/BHR, CPO's communications. This also requires do a regular audit and data clean-up with regards to eligibility, Learning types etc.
g. Provide admin support for Pratibimb that involves, setting up the batch, monitoring, generating reports etc.)
h. Provide backend support for product like People Management. This involves, monitoring and maintenance of pre-training, classroom requirements and post training support.
i. Provide admin support for GVC products like Quickbyte, Language Learning, etc.
j. Generating monthly/quaterly or need based reports on GVC.
k. Do periodic analysis to identify trends and create communication materials/interactions to address the issues/challenges.
l. On a quaterly basis deliver GVC User campaigns to increase User Awareness, resolve education gaps, promote GVC products etc..

Major Challenges
. The major challenge is creating the Pull factor instead of Push factor for all the learning available on the GVC platform.
. To create a culture of the Employee Self Service and Manager Self-Service in the organisation.
. To promote and enable all the businesses for maximum utilization of all the offerings and features available on the platform of GVC and ELM
. Create competency based learning curriculum across ABG businesses by mapping GVC online learning courses based on the need analysis
. Track the new trends in eLearning and learning technologies, accordingly analyse and introduce in the businesses
. Business has different cultures and maturity levels with difference in technology savvy employee workforce group
. Reaching the businesses and creating a ELM Champions workforce group for implementation of all the offerings from GVC

Key Result Areas

	KRA (Accountabilities) (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
KRA1	Bite Size Learning Bite sized learning is an eLearning paradigm that has taken the corporate training world by storm. Launch promotional drives to inculcate the bite size learning culture in the group. Launching promotional drives to inculcate the bite size learning culture in the group Bite sized learning results in better learner engagement. Learning nuggets can be digested effectively. Short learning modules help provide effective just-in-time (JIT) support	Measurement : Number of bite size learning enrolled in the group Meets Expectations (ME): Launch campaign to promote bite size learning and target to cover 10k users Exceeds Expectations (EE): Launch campaign to promote bite size learning and target to cover 15k users Far Exceeds Expectations (FEE): Launch campaign to promote bite size learning and target to cover 25k users
KRA2	Ensure CSOD usage for all Businesses All Learning records of the employees needs to captured on ELM/CSOD	Meets Expectations (ME): Leverage 75% of the features for 5 Business Exceeds Expectations (EE): ME + Leverage 75% of the features 5 more business. Far Exceeds Expectations (FEE): EE + Leverage 75% for all the businesses
KRA3	Mobile Learning App for Management Cadre employees Launch Mobile learning App for the behavioral and functional online courses and videos to be accessed by employees anytime and anywhere	Measurement : Learning enabled on APP for management cadre employees Meets Expectations (ME): 25% of the employees are available on mobile App Exceeds Expectations (EE): 45% of the LMS features are available on mobile for learner Far Exceeds Expectations (FEE): 75% of the LMS features are available on mobile for learner
KRA4	ELM Administrator Capability Building Description : ELM Administrator capability building for the elm features to be used in the business. To create a process of new training and refresher training for the ELM Admin	Meets Expectations (ME): 4 classroom training workshop 4 webinars 50 ELM Admin Camps - ELM Admin Certified Exceeds Expectations (EE): 6 classroom training workshop 10 webinars 100 ELM Admin Certified Far Exceeds Expectations (FEE): 8 classroom training workshop 20 webinars All ELM Admin Certified