About Duavaa

Duavaa is a fast-growing D2C jewellery brand focused on premium designs, high-quality craftsmanship, and a seamless customer experience. We sell across India and are expanding into international markets.

We're looking for an Operations & Fulfilment Executive who enjoys hands-on work and wants to build strong fundamentals in e-commerce operations, logistics, and inventory management.

Role Overview

This is a hands-on operations role focused on executing and coordinating Duavaa's day-to-day fulfilment activitiesfrom receiving an order to ensuring it reaches the customer smoothly and on time.

You'll work closely with logistics partners, vendors, and internal teams to keep operations running efficiently and accurately.

Key Responsibilities
Order Fulfilment & Logistics

Coordinate end-to-end order processing from order confirmation to final delivery
Prepare and hand over daily shipments to delivery partners
Track shipments and follow up on delays, exceptions, and failed deliveries

Inventory & Vendor Coordination

Maintain accurate inventory records and stock movement updates
Coordinate with vendors and suppliers to ensure adequate stock availability
Flag low-stock items and assist with restocking planning

Packaging & Dispatch

Handle day-to-day packaging of orders as per brand standards
Coordinate dispatch schedules with courier partners
Ensure packaging accuracy, quality, and consistency

Documentation & Compliance

Prepare and maintain required order documentation (invoices, e-way bills, etc.)
Ensure correct data entry for GST and logistics compliance
Maintain basic records and reports for internal tracking

Customer Support (Delivery-Related)

Respond to customer queries related to order status and deliveries
Coordinate with logistics partners to resolve delivery issues
Provide timely updates to customers in case of delays

Process Improvement & Automation

Assist in improving fulfilment and inventory processes
Help identify repetitive tasks that can be automated or simplified
Follow defined SOPs and suggest improvements where needed

Logistics & Packaging Coordination

Coordinate with packaging material suppliers for availability and pricing
Support evaluation of new courier or logistics partners when required

Who We're Looking For

13 years of experience in operations, logistics, fulfilment, or e-commerce support
Basic understanding of order processing, inventory, and courier coordination
Comfortable with spreadsheets, dashboards, and operational tools
Detail-oriented, organised, and reliable
Willing to work in a fast-paced, hands-on environment
Experience with Shopify or e-commerce platforms is a plus (not mandatory)

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