Job description

Managed IT Services, Senior Associate Tier 3

The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.

As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:

Capturing client requirements
Infrastructure operations and management
Adopting and learning new technologies
Performing Enterprise Administration and Engineering tasks
Troubleshooting business application issues

Basic Qualifications:

Degree or Certification in IT related field or relevant IT related experience

Preferred Qualifications:

5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking
Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions
Office 365 user, mailbox, and policy administration
Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V
Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered highly available services
Microsoft Exchange troubleshooting
Experience in large, complex environments with multiple locations
Familiar with standard IT practices and policies
Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
Eagerness to contribute
MSP Experience
Exchange patch and service pack management
Experience with NetApp Enterprise Storage
Maintaining, patching and managing Citrix Applications Desktops
Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.
Troubleshooting experience in enterprise level Citrix deployments
Citrix Policy design and implementation
Excellent written and verbal communication, problem solving and analytical skills
Strong judgment, issues management, and problem analysis techniques
Strong presentation, facilitation, time management, and prioritization skills
Proven ability to work both independently and as a part of a team
Demonstrated ability to balance priorities.

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Managed IT Services, Senior Associate (Tier 3)