XPO India Shared Services

Job Title: Project Manager, Finance PMO

Reports to: Manager, Finance PMO

Job Grade: Assigned by Comp.

Job Code: Click here to enter Job Code.

FLSA Status: Exempt

FLSA Category, if Exempt: Administrative

EEO Category: Mid Level Officials & Mgrs

Prepared By: Amanda Scott

Date Approved: Entered by Comp.

Approved By:Entered by Comp.

GENERAL DESCRIPTION: The Manager, Finance PMO is responsible for leading and managing the Project Management Office, ensuring the successful execution of projects, and aligning them with organizational strategies. This role involves developing and implementing project management methodologies, standards, and tools to enhance project performance and delivery. This person will also lead a team of project managers, finance and reporting analysts. The PMO Manager will need to provide coaching and support to their direct reports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned (
please list 5-8 responsibilities along with percentage of time associated with each).

PMO Leadership 25%
- Provide leadership, mentorship, and direction to PMO staff and project managers, building a culture of continuous improvement, accountability, and professional growth.
- Oversee resource planning, including skills alignment, workload balancing, and cross?team coordination.
- Assign responsibilities strategically based on team member strengths, capacity, and project needs.
- Empower team to take ownership of their tasks and make decisions within their areas of responsibility.
- Conduct performance reviews, provide coaching and feedback to team members, and identify training needs and opportunities for professional development.
- Set clear, measurable goals for project performance and team productivity while guiding the overall coordination and effectiveness of partner teams.

Project Management Oversight and Governance 20%
- Provide guidance and support to project managers and teams throughout the project lifecycle.
- Monitor project health (scope, schedule, cost, quality) and intervene where needed to keep work on track.
- Promote standard tools, templates, and reporting mechanisms to ensure reliable insights and dashboards.
- Establish, refine, and enforce PMO standards, governance frameworks, and delivery methodologies.
- Manage project intake, prioritization, approval workflows, and ongoing compliance with established processes.
- Ensure robust documentation, proactive risk management, and strong quality oversight across all initiatives.
- Enforce adherence to PMO methodologies, organizational policies, and governance expectations.

Continuous Improvement
25%
- Continuously evaluate and improve PMO processes and methodologies to enhance project delivery and efficiency.
- Adapt to changes in organizational priorities, guiding the team through transitions effectively.
- Collaborate with cross?functional partners, including Finance, IT, Operations, and external vendors, to deliver process improvements and projects aligned with business goals and KPIs.
- Introduce and champion best?practice trends in project, program, and portfolio management.
- Foster a culture of continuous improvement to enhance operational efficiency, reduce costs, and improve overall service delivery within FSS.

Stakeholder Management and Communication 20%
- Build and maintain strong relationships with stakeholders, including senior leadership, internal business and technical teams, and external partners.
- Serve as an escalation point for project risks, issues, and status concerns, ensuring timely resolution and communication.
- Drive cross?team collaboration to deliver high?quality projects and process improvements that support operational teams in achieving KPIs.
- Establish structured communication plans and ensure transparency of project and portfolio status.
- Lead and facilitate steering committees, governance forums, and other decision?making sessions.
- Anticipate stakeholder needs and proactively address alignment gaps, concerns, or potential barriers.

Project Management 10%
- Lead and execute end?to?end projects related to Order to Cash and Accounts Payable processes, including automation initiatives, system enhancements, and operational improvements.
- Oversee all project phases, from planning and requirements gathering through execution, testing, quality assurance, and implementation.
- Develop and maintain detailed project plans, including scope, timelines, deliverables, resources, and budget, while ensuring comprehensive project documentation such as status reports and post-project reviews are kept up to date.
- Establish, track, and report on key performance indicators (KPIs) to measure project effectiveness and ensure alignment with business objectives.
- Identify potential risks and issues early, implementing mitigation strategies to safeguard project success.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Directly supervises up to 12 non-supervisory employees.
Is responsible for the overall direction, coordination, and evaluation of Finance PMO team.

DECISION-MAKING RESPONSIBILITIES:

This Job has decision-making responsibilities up to determine resource management and set project timelines within their scope.

EDUCATION/EXPERIENCE:

Minimum Required Education: Bachelor's degree (BA) in Accounting, Finance, Business or related field from an accredited college or university is required.
Minimum Required Experience:
- 5+ years of experience in a Finance & Accounting, Finance Operations and Shared Services domain
- 5+ years of experience in managing end to end projects
- 3+ years of experience in leadership and people management, with relevant PMO leadership experience
- Strong knowledge of project management methodologies, tools, and techniques.
- Experience in process improvement, change management, program management and project planning.
- Strong stakeholder management, communication, and leadership skills.
- Expertise in Waterfall, Agile, and hybrid delivery frameworks.
- Experience in process improvement, change management, program management and project planning.
- Demonstrated ability managing multiple projects and prioritizing tasks effectively.
- Demonstrated capability in strategic results-oriented decisions, and ownership of results (positive or negative).
Desirable Education/Experience:
- Experience in Financial Shared Services
- Logistics or transportation experience

CERTIFICATES AND LICENSES(list special certifications/licenses that are required or desirable to perform this job)
:

Either of the following certifications is required:

- Lean / Six Sigma (Green or Black)
- Professional qualification (PMP/CAPM/CSM/PRINCE2)

JOB RELATED COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Analytical Skills -
- Quickly identify problems, develop solutions, and implement corrective actions.
- Make informed decisions based on a thorough analysis of data, risks, and potential impacts.
- Demonstrates attention to detail.
- Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
- Capable of generating ad-hoc reports tailored stakeholder requirements.
Communication Skills
- Strong communication skills, both written and verbally in English
- Excellent presentation skills
- Clearly convey ideas, expectations, and project updates to team members and stakeholders.
- Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
Time Management Skills -
- Demonstrates follow-up skills.
- Ability to work in a fast-paced environment
- Provides timely and professional support to all internal/external customers.
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established time frame.
Other -
- Self-motivated.
- Works with minimal supervision.
- Maintains strict confidentiality.
- Demonstrates a desire to learn, a passion for new ideas and a focus on continuous improvement.
- Team-oriented. Consults with Team members and management as needed to complete assigned responsibilities.
- Builds and maintains effective, collaborative work relationships both internally and externally.
- Adapt to changes in project scope, requirements, or organizational priorities, and guide the team through transitions.
- Stay composed and effective under pressure or in the face of unforeseen challenges.

Technical Competencies

Basic Computer Skills

- - Proficient in Windows applications and Microsoft Office programs such as Word, Excel and PowerPoint.
  - Advanced MS Excel and Powerpoint Skills
  - Basic Understanding of existing Looker, HRC, Oracle reports.
  - Quickly learns and achieves proficiency in new software applications as needed.

Other Technical / Computer Skills -

- - Thorough knowledge of internal company software applications applicable to position/business unit
  - Experience with High Radius Cloud, Oracle, Looker, Coupa and/or Jira is a plus.

WORK ENVIRONMENT & PHYSICAL DEMANDS The Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace
- Office / cubicle work space with moderate noise level.

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