What You'll Do
Team Management activities
- Manage PMO team to enable smooth delivery of client engagements.
- Coordinate regular cross-office team meetings between offshore and onshore teams.
- Plan for PMO team members individual goals and guide them in their learning.
- Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses.
- Coordinate and support administrative requirements for team events.
PMO activities
- Own PMO processes and tools (e.g., project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.).
- Ensure quality of deliverables sent out by the PMO team.
- Manage utilization of team members by ensuring regular task tracking.
- Coordinate with team members to track adherence on project processes and ensure 100% compliance on all program SLAs.
- Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics).
- Oversee Program Risk Management process to ensure timely and accurate reporting of risks.
- Maintain SOP documents repository and ensure timely updates and version control.
- Contribute to continuous improvement leveraging various internal or external assets in consensus with key stakeholders.
- Manage onboarding/offboarding, training, and team compliance.
- Manage asset (client laptops/phones) record-keeping.
- Manage PMO assets and be a single point of contact for the team on any queries on relevant topics.
- Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to the program manager.
Client Coordination
- Collaborate with the client's admin/support group to set up meetings & seminars.
