Managing of Salary Accounts Portfolio :

Handle defined portfolio across the EB Corporate for life cycle management & ensure EB book growth, funding penetration to monitor.
Effectively follow the Beat Plan - CAT A & B corporate
Corporate Engagement / Franchise Build business through thru micromarketing activities , Micro sites
Improve Asset & Wealth Penetration - Meeting the defined targets month on month.
Aggressively Cross sell & achieve the cross sell targets which have been set .Crossell should be a outcome of the Corporate Visits & Service Camps
Be responsible for customer engagement, attrition, growth of new accounts and existing EB book.
Work closely with the Service delivery teams to ensure excellent service to the Corporate. Liaison with all internal units to ensure SLA / TAT's is maintained.
Review service gaps and process to meet customer expectation.
Conduct service camps, customer interactive sessions and Customer satisfaction survey / On boarding survey (internal / external)
Handle Complaint/Escalation process
NIL escalations by the corporate/customer against the CPS portfolio manager s.
Ensure on boarding activities for customers like deliverables tracking, account no. communication etc.
Ensure the salary credit process is risk free as well as timely for your Corporate/Encourage Corporate to Use STB
Handle salary rejects as per the prescribed process & turnaround
Ensure that customers are encouraged to use alternative channels
Ensure good audit ratings in all internal/external audits, Group Audits, BRR and QA audits.
Ensure Audit awareness
Handle Audit deliverables

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank's Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualification

Employee should be Graduate/Post Graduate with Team management experience

Role Specific Technical Competencies

Director, Business Development, Employee Banking] – People leader role – Sales Team management

Branch Manager

Lead - Service Management (SM4)

IT head - MNC Travel Technology Company

Admissions Counsellor

Government Relations Manager

Service Manager - Employee Banking