About The Role

As a Finance Support at DoubleTick, You will be responsible for supporting financial processes, maintaining accurate records, and ensuring smooth execution of accounting functions. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively across departments to support financial decision-making and ensure compliance with company policies.

Key Responsibilities:

Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction
Document customer interactions and solutions in the support system.
Financial Assistance: Provide expert advice on financial products and services.
Assist customers with financial transactions, account management.
Collaboration: Work closely with the finance team to resolve complex financial issues.
Collaborate with other departments to improve customer experience and streamline processes.

Qualifications:

Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Proven experience in a customer support role, preferably in a financial services environment.
Strong understanding of financial products, services, and regulations.
Excellent communication and interpersonal skills.
Ability to analyse financial data and provide actionable insights.
Proficiency in using customer support software and financial tools.

Skills:

Strong problem-solving abilities.
Attention to detail and accuracy.
Ability to work independently and as part of a team.
High level of empathy and customer service orientation.
Proficiency in Excel

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: https://quicksell.co/

DoubleTick:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website: https://doubletick.io/

Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.

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