Role: Team Manager (Banking)

Level: Band 5

Function: Financial Operations

Sub-function: Retail - Operations

Reporting to: Operations Manager

Professional Know-how

Academic:

Experience:

Minimum 3-4 years experience in Bank Reconciliations and Team Management, BPO experience is preferred.
Any commerce graduate
Strong analytical and problem-solving abilities
Proficiency in Excel
Excellent communication and stakeholder management
Ability to work under pressure and meet tight deadlines

Primary Responsibilities

Team Leadership & Oversight

Direct and supervise a team of reconciliation professionals.
Allocate tasks, monitor performance, and ensure SLAs are met.
Conduct regular team huddles and performance reviews.
Encourage automation and standardization across reconciliation processes.
Escalation and follow up of people issue to respective authorities to ensure quick resolution
Ensure timely payroll inputs are provided to avoid dissatisfaction
Identify & improve the bottom 20% performers/Implement PIP (co-ordinate with Operations)
Responsible for making people number-centric to perform consistently, to get optimum performance & to keep their interest levels high, for the growth of deserving team members & to control attrition
Training and delegation to up skill/cross skill and motivate staff
Staff leave management
Weekly/Monthly feedback for quality and productivity

Reconciliation Operations

Oversee daily, weekly, and monthly bank reconciliations.
Ensure accurate matching of bank statements with GL balances.
Identify and resolve discrepancies, escalate unresolved items, and ensure timely closure.
Ability to analyse financial data and identify trends or potential risks Process Improvement & Compliance
Ability to compare and verify balances and transactions from multiple sources
Implement process updates received from onshore teams.
Maintain documentation and ensure compliance with internal controls and audit requirements.
Support internal and external audits with reconciliation documentation.
Work collaboratively with internal teams and external parties if required to resolve variances and answer queries
Meticulous attention to detail ensuring accuracy

Stakeholder Engagement

Liaise with onshore teams for process updates and training.
Act as the first escalation point for offshore and business unit queries.
Provide insights and feedback to improve reconciliation accuracy and efficiency.
Establish internal checks and controls in-order to prevent fraud.

Key Result Areas

Team Manager - Bank Reconciliation

Team Manager - Social Media